Job Summary
Are you interested in starting a career in IT but need some help to get started? Dorset HealthCare University NHS Foundation Trust is hiring a full-time, permanent Junior IT Service Desk Analyst to join our dedicated and hardworking IT Service Desk team, working 37.5 hours per week. This entry‑level position is designed for motivated individuals who are new to the IT industry and possess a basic understanding of IT. It's ideal for enthusiastic, customer‑focused candidates looking to develop their skills in a dynamic and fast‑paced support environment. You will support approximately 8,000 users, deliver first‑time fixes, and contribute to patient care, all while gaining valuable IT knowledge and experience with a wide range of systems and technologies. Comprehensive on‑the‑job training will be provided at our offices in Boscombe, Dorset, to help you build your skills. When applying, please ensure you include evidence demonstrating how you meet all the essential criteria of this role in the supporting information section of the online application.
Job Responsibilities
Please review the attached job description and person specification for the main duties and responsibilities of this role. When completing your application, make sure your supporting statement addresses the criteria outlined in these documents by demonstrating how your experience and skills are relevant to this position. We understand that using AI can be a useful and supportive tool when completing your application. However, we have also seen an increase in the over‑reliance of AI tools which is negatively impacting applications as they remove candidates' individuality, and it becomes much harder to get a sense of who you are and your authentic experience. If you do use AI, it should be used to enhance your application and not to create your supporting statement in its entirety. If we suspect you have used AI to create your supporting statement and this does not match your experience, we may withdraw your application. As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare offers support for people getting into work. We offer an employability service to support individuals with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support, please do contact.
About Us
At Dorset HealthCare we’re on a mission to empower people to make the most of their lives through our outstanding, joined‑up healthcare services. We’re a dynamic, forward‑looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people. We do things differently here – it’s one of the reasons the CQC rated us ‘outstanding’ in 2019. It’s also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you’re looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities. Our 7,000‑strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We’re all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves. Working with us you’ll be part of a strong team, challenge yourself, build a career, and teach us what we don’t know. And you’ll be working towards our vision to create healthier lives, empowered citizens and thriving communities.
Details
* Date posted: 06 November 2025
* Pay scheme: Agenda for change
* Band: Band 3
* Salary: £24,937 to £26,598 a year p.a.
* Contract: Permanent
* Working pattern: Full‑time, Part‑time
* Reference number: 152‑S130.25
* Job locations: Shelley Road, 11 Shelley Road, Bournemouth, BH1 4JQ
Person Specification
Essential
* Good level of education, ideally 5 GCSEs grade A‑C including Maths and English (1)
* European Computer Driving Licence (ECDL) or equivalent study such as IT GCSE (1)
* Excellent time management skills
* High level of personal motivation
* Professional approach to working with individuals both internally and externally to the organisation
* Experience of following documented processes
* Experience of working with Windows 10 and Microsoft Office software
* Experience of working in a customer‑focused service
* Experience of managing and prioritising own workload to meet targets
* Experience of setting up and maintaining systems or user accounts
* Good working knowledge of IT principles and practices
* Good analytical skills and ability to problem solve
* Customer focussed with an excellent telephone manner and communication skills
* Able to explain technical issues in a clear and concise manner
* Advanced keyboard skills to log information accurately when logging tickets
Desirable
* Relevant, recent experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer Details
Dorset HealthCare University NHS Foundation Trust
Address: Shelley Road, 11 Shelley Road, Bournemouth, BH1 4JQ
Website: https://www.dorsethealthcare.nhs.uk/work-for-us
#J-18808-Ljbffr