Job Summary
The Hospitality Center Wine Educator position assists with driving top line sales revenue to achieve business goals through hospitality center sales, telephone campaigns and events. This person must be enthusiastic, charismatic, and passionate about wine. People skills and the ability to multi-task are a must along with working with the public and in a team environment. Previous winery tasting room experience is preferred.
Essential Duties and Responsibilities
* Greet guests, answer general questions about the property while conducting memorable wine experiences
* Understand the brand story and have the communication skills to convey the story to guests
* Describe the wine club benefits and learn how to convert to memberships
* Support the team in daily duties including but not limited to restocking, cleaning, opening and closing duties
* Accurately handle routine purchase transactions which include operating cash register and accounting of daily sales processes
* Book guest and member experiences via phone or email for all tasting room experiences, gathering necessary billing and contact information
* Assist with hospitality special events as needed
* Acquire and maintain thorough knowledge of winery and wine portfolio
* Prepare cheese plates and other food accompaniments
* Prepare for tasting experience and conduct tasting experience clean-up
* Assist customers with the carry out of purchases to their vehicles when necessary
* Receive and restock wine and/or merchandise as needed
Requirements
Required Knowledge, Skills & Other Abilities
* Must be at least 21 years of age
* Beginner/novice level wine knowledge and ability to execute experiences with appropriate supervision and training
* Must be able to lift 42 lbs.
* Proficiency with Microsoft Office Suite preferred
* POS experience preferred
* Commitment to excellence and high standards for hospitality and customer service
* Strong organizational, problem-solving, and analytical skills
* Must have a professional appearance and demeanor
* Ability to work Saturday and Sunday
Education & Experience
* Two years hospitality and/or tasting room experience is preferred
Work Environment
The tasting room is a non-smoking work environment. Employees working in the tasting room are asked to not smoke during a workday or be free from any aroma that may be associated with smoking. No heavily scented perfumes, hand lotions, or hair products are allowed as they can interfere with the tasting of wines. While performing the duties of this job, the employee usually works in the tasting room with moderate noise levels, heavy people traffic, food, wine, and business office machines.
Equal Employment Opportunity Statement
Foley Family Wines & Spirits provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, veteran status or any other characteristic protected under federal, state or local law.
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