Our Client, a global pharmaceutical company is looking for an IT Project Manager who will own the full lifecycle of a sample distribution program, ensuring that all phases from design through delivery are executed on schedule and in compliance with regulatory requirements. This includes developing and maintaining SOPs and PDMA compliance documentation, coordinating the technical implementation of sample-tracking tools in the CRM system, and training the field sales team on proper sampling procedures. The candidate will act as the primary liaison between the client, salesforce presenting project updates and reports. This is a remote, contractual position, initially for 6 months, with the likelihood of extension. Candidate's applying for this role must be located in the Jamaica.
Responsibilities
* Oversee the entire physician sampling initiative from defining processes and launching new sample offerings to ongoing distribution and reconciliation. This involves managing logistics and inventory, tracking sample usage, and closing the loop on returned or expired samples.
* Draft, update and enforce SOPs and compliance materials (PDMA submission packages, FDA/21 CFR compliance documents, etc.) for all sampling activities. Ensure the program adheres to federal regulations (PDMA and FDA drug sampling guidelines) and company policies.
* Work closely with IT and technical teams to implement or upgrade the CRM's sample-tracking module (e.g. Veeva or Salesforce). Validate system configuration, manage user acceptance testing, and ensure the CRM supports audit trails and reporting requirements.
* Design and deliver training programs for the sales field team on sampling SOPs and PDMA compliance. Develop training materials and metrics, spearheaded the development of training initiatives that improved compliance to ensure sales reps understand proper procedures and documentation.
* Serve as the main point of contact for client teams and physician offices.
* Collaborating with stakeholders to translate strategy into reality" and managing key client relationships will be critical.
* Track program performance and prepare regular reports (e.g., monthly/quarterly summaries of sample distribution, inventory levels, and compliance KPIs).
* Coordinate with Sales, Marketing, Shipping and Quality Assurance teams to align sampling efforts with product launches, sales campaigns, and audit readiness. Work with supply chain partners to ensure on-time sample replenishment.
Qualifications
* 4-5 years' experience managing pharmaceutical or sales support programs. Demonstrated ability to run a full sample program "from end to end", including inventory management and sample accounting.
* Solid knowledge of FDA/PDMA regulations for drug samples. Proven skill in writing and maintaining SOPs and compliance documents for projects.
* Hands-on experience with CRM platforms (e.g. Salesforce, Veeva).
* Ability to coordinate with IT and vendors on system configuration and data integration.
* Previous roles stress hands-on experience using CRM systems and working cross-functionally with technical teams.
* Experience creating sales training curricula and tracking adoption. Excellent verbal and written communication; capable of professional engagement with physicians, sales reps, and corporate stakeholders.
* Proven project/program management ability. Comfortable managing multiple tasks and timelines. PMI/PMP certification or ScrumMaster experience is a plus.
* Highly organized with strong attention to detail. Experience with data analysis and reporting, tracking KPIs, and using tools such as Excel, Access or reporting modules.
* Background in pharma or biotech environments, especially commercial operations (sales, marketing, compliance).
Preferred Qualifications
* Experience with sample distribution software or electronic sample closets (e.g. Deploy, SampleIQ) and digital sampling strategies.
* MBA or advanced degree in life sciences/pharmacy; PMP or Six Sigma/Lean certification.
* Exposure to global or multi-region sampling programs and cross-cultural teams.
* Familiarity with Agile/Lean project methods for process improvement.
#J-18808-Ljbffr