About Us Established in 1965, The Lockwood Group is a family-run business with over 350 employees operating across seven UK sites. Our diverse activities span UK haulage, warehousing, frozen food production, and co-packing solutions. As we continue to grow, we are seeking a highly motivated and customer-focused Key Account Manager to strengthen our service delivery and account performance for a major logistics contract. The Role As Key Account Manager / Transport Planner, you will be responsible for overseeing and developing a high-profile client relationship, ensuring seamless logistics operations across both Ambergate and South Kirkby locations. You will act as the primary point of contact for the customer, ensuring their transport requirements are met through effective communication, strategic planning, and cross-site collaboration. This is a hands-on operational role as well as a customer-facing one. While you'll be managing a key account, you will also play a daily role in transport planning and coordinating with drivers to ensure the effective execution of scheduled work. Location: Based between Ambergate DE56 2JR and South Kirkby, WF9 3QN Salary: £35,000.00 - £40,000.00 Extras: Company Car Hours: 40 hours Monday to Friday between 0700 and 1800 (flexibility required based on operational needs) Key Responsibilities Planning and re-planning loads based on customer orders, driver availability, and real-time changes Communicating load plans and updates directly to drivers throughout the day Briefing and debriefing drivers in line with site procedures Adjusting schedules and routing as required to maintain delivery performance Supporting the traffic office team with system updates and operational oversight Act as the main liaison between the customer and Lockwood Group, managing all transport-related service levels and queries Own and develop the client relationship, identifying opportunities for continuous improvement and added value Oversee and support the daily and long-term planning of transport operations to meet customer KPIs Work closely with the Ambergate Transport Planning Manager and operational teams at South Kirkby to ensure efficient fleet utilisation and load planning Collaborate with the Subcontracting and Backload Coordinator to manage overflow or out-of-scope work Analyse operational data and provide regular performance reporting to both internal stakeholders and the customer Proactively address service issues, delays, or rescheduling needs, ensuring effective solutions are implemented quickly Ensure all customer service interactions meet Lockwood’s high standards of professionalism and responsiveness The Person We are looking for a driven and commercially aware individual who can manage a dynamic logistics account while remaining directly involved in day-to-day operational planning. The ideal candidate will have: Strong logistics and transport operations experience (account management experience preferred) Excellent interpersonal and communication skills with a proactive, problem-solving mindset Solid understanding of transport planning and fleet management systems Demonstrated ability to manage customer expectations and deliver outstanding service A collaborative approach to working across multiple teams and sites Strong analytical and organisational skills Transport Manager CPC would be advantageous but not essential Full UK driving license and willingness to travel between sites What We Offer Competitive salary and performance-based recognition Company car Full PPE & uniform provided Free, security-patrolled on-site parking A supportive and growing business with real opportunities for career development