Job Advert Do you have strong communication skills, a proactive approach to problem-solving, and a passion for delivering excellent housing services? We’re looking for a Neighbourhood Housing Officer to join our team and play a key role in managing tenancies and supporting our communities to thrive. This role is based in Warrington, with travel across our operational areas where required. WHAT YOU’LL BE DOING: * Manage a defined patch of housing stock, delivering a wide range of tenancy and estate management services. * Provide advice and support to tenants and residents on all aspects of tenancy management, ensuring a high-quality, customer-focused service. * Carry out a range of visits including tenancy audits, new tenancy visits, inspections, exchange visits, accompanied viewings and evictions. * Manage a caseload of tenancy-related issues, including anti-social behaviour, tenancy breaches and tenancy sustainment cases. * Investigate and resolve issues such as unauthorised occupation, subletting, tenancy fraud, relationship breakdowns and access concerns. * Work proactively to support tenancy sustainment, carrying out needs assessments and signposting to appropriate support services. * Use data and insight to identify risks within your patch and prioritise resources effectively. * Prepare and serve notices where tenancy conditions have been breached. * Work collaboratively with internal teams including Income, Assets, Safer Estates and Tenancy Sustainment teams to deliver joined-up services. * Build strong relationships with external partners, agencies and stakeholders, representing the organisation at meetings where required. * Promote tenant engagement and support resident involvement in local decision-making and neighbourhood improvements. * Carry out estate inspections, identifying opportunities to improve neighbourhoods and ensure they are clean, safe and well managed. * Maintain accurate records and case management systems, ensuring compliance with legal, regulatory and audit requirements. * Ensure all activity aligns with safeguarding, health & safety, equality and regulatory requirements. WHAT WE’RE LOOKING FOR: * Experience working in housing management or delivering services to customers in a similar environment. * Knowledge of housing legislation and tenancy management practices. * Experience managing caseloads, including anti-social behaviour and tenancy-related issues. * Strong communication and interpersonal skills, with the ability to build relationships and influence outcomes. * Ability to manage a varied workload, prioritising effectively and working independently. * Experience maintaining accurate records and producing reports. * Confidence in using data to monitor performance and inform decision-making. * A proactive and resilient approach, with the ability to manage challenging situations professionally. * A commitment to health and safety, safeguarding, equality, and excellent customer service. * GCSEs (or equivalent) in English and Maths. * CIH Level 3 (or willingness to work towards) is desirable. * Full UK driving licence and willingness to travel as required. INTERVIEW PROCESS: * Candidates will be invited to attend an interview, which will include a competency-based discussion exploring relevant experience, knowledge, and skills required for the role. Interviews will take place week commencing 26th May 2026. ADDITIONAL INFORMATION: Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed: * Right to work verification * Qualification certificate check (where applicable) * Two completed references * Occupational Health questionnaire – Fit for Work * DBS check (if required for the role) * Completion of all new starter documentation including signed terms and conditions Please note, we reserve the right to close this advert early if we receive a sufficient number of applications.