Your new company An independent regulator based in Manchester city centre is recruiting for experienced Investigation Officers to join their busy team. Your new role You will be making enquires into complaints, obtaining relevant information and evidence to make decisions. Conducting one-to-one discussions with experts and managing caseloads throughout the progression of the investigation. Manage and progress cases and enquiries in accordance with agreed guidelines, policies, and procedures Collect, evaluate, and analyse information and evidence, recommending appropriate courses of action. Draft clear, concise summaries and recommendations for decision-makers Liaise effectively with colleagues and external parties to build strong working relationships Accurately record and maintain case information using the in‑house CRM system Participate in regular case review meetings with senior managers Support the supervision, coaching, and development of colleagues where required Work collaboratively with colleagues to ensure effective cover arrangements during periods of absence Consistently meet performance targets relating to timeliness and quality of work What you'll need to succeed Ability to work within established policies and procedures Strong confidentiality and data handling skills High levels of accuracy and attention to detail Ability to manage multiple tasks and competing priorities Excellent analytical and cr...