Catch the GoodHabitz sparkle
We are GoodHabitz, one of the fastest growing ed-tech companies in Europe, dedicated to making learning accessible, engaging, and fun for everyone. Our mission is to inspire growth and development within individuals and organizations alike, and we do this through our unique online training courses that are as enjoyable as binge-watching your favorite show.
As a Customer Success Manager (Coach), you will play a critical role in guiding and supporting our clients in their journey towards effective learning strategies. You will be the strategic partner that helps them realize the full potential of our innovative training solutions.
Your Role
In this position, you will not only manage client relationships but also act as a coach, helping organizations to embed GoodHabitz training into their culture effectively. Your main goal will be to ensure that our clients see measurable results from our programs, leading to business success.
Key Responsibilities:
* Act as a trusted advisor to your clients, understanding their learning needs and business goals
* Conduct regular check-ins and assessments to evaluate the impact of GoodHabitz programs
* Facilitate implementation sessions and workshops to inspire and motivate client teams
* Develop tailored success plans in collaboration with clients, tracking progress and performance
* Gather client feedback and communicate it to internal teams to help enhance our offerings
* Collaborate with peers to share best practices and develop innovative approaches to customer success
Requirements
Are you the ideal candidate? Here's what we're looking for:
* You possess a minimum of 5 years' experience in Customer Success or a similar role, ideally in the Ed-Tech or SaaS industry
* Your experience has equipped you to be an inspiring coach, helping clients achieve their objectives
* You are passionate about learning and development, with a commitment to creating impactful training experiences
* Your strong interpersonal skills enable you to build meaningful relationships with stakeholders of diverse backgrounds
* You are fluent in English, and proficiency in another language is a significant advantage
* You are results-driven and have a knack for identifying opportunities for growth and improvement
Benefits
Joining us means becoming part of a vibrant and dynamic team that's revolutionizing the world of learning. A flexible and supportive work culture that values work-live balance. A magical office space with all the tools and resources you need. Jaw dropping team building and company events. And yes, there's free coffee and snacks too.
Here's what we bring to the table:
* A competitive salary package that rewards your hard work
* 25 paid holidays
* Growth and development opportunities to enhance your skills. We provide unlimited access to our GoodHabitz library and MyAcademy
* Mental coaching support through our partner, Open Up
* One paid Do Good Day per year to contribute to a cause you're passionate about
* Pension to support your long-term financial well-being
* An inspiring, international, and enterprising work environment;
* Here's a glimpse of what's waiting for you
* A competitive salary package that rewards your hard work
* 25 paid vacation days.
* A world of growth and development opportunities to enhance your skills. You'll have unlimited access to our treasure trove of GoodHabitz resources and MyAcademy
* Access to mental coaching through our partner, OpenUp, to keep your mind in top shape
* An annual do-good-day, fully paid, so you can contribute to a cause you're passionate about
* Hybrid working with a central London office
* A company-issued Laptop and iPhone