We are currently hiring for an Import Account Manager to join our Retail team in the Manchester Office.
Key Responsibilities
* Manage and oversee the import process for sea freight shipments from origin to delivery
* Liaise with our overseas offices & agents arranging shipments.
* Negotiate rates with suppliers to optimise cost-effectiveness for clients.
* Select contracts/carriers which best suit the clients needs.
* Quote clients and monitor the market rates
* Monitor shipments status and provide regular updates to clients.
* Ensure customs department have the correct documentation for customs clearance.
* Liaise with suppliers/hauliers ensuring smooth delivery of cargo.
* Resolve any issues or delays that may arise during the import process in a timely manner.
* Invoice and cost files ensuring correct profit margin.
* Visit clients with sales team and help build strong relationships.
* Interpersonally effective
* Develop trust and respect from colleagues & clients
* Identify problems early & respond in a timely fashion
* Work with the team to find solutions
* Demonstrate personal drive
* Communicate effectively (active listening, questioning, expressing self clearly and concisely)
* Contribute pro-actively and professionally to formal & informal discussions with colleagues
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