You’ll work with the team to support adults and families within our accommodation services to become tenancy ready and safely move on into settled accommodation. You’ll provide a tailored, person-centred support package to help our customers transition to independence and live a life free from abuse.
Job requirements
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Help customers transition from safe accommodation to managing their own tenancy, offering group or 1:1 support.
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Assist customers with setting up their home, including utility accounts and other household tasks.
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Provide housing management and welfare benefit guidance, referring customers to appropriate agencies. Ensure all work is recorded and compliant with contract and organizational standards.
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Build strong working relationships for multi-agency support, keeping partners updated and attending relevant meetings.
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Support customers in understanding their rights and responsibilities in accommodation, including a tailored support package to prepare for independence.
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Collaborate with colleagues and external partners to increase available properties for customers moving from safe accommodation.
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Take responsibility for personal development, attending training and learning opportunities to continually improve skills and ensure compliance with safeguarding laws.
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Participate in relevant training to share best practices with colleagues and professionals.
What we’re looking for
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A good general education, with literacy and numeracy at GCSE level or equivalent.
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Experience providing housing-related support, addressing individual needs, and meeting deadlines.
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Experience handling personal data in compliance with GDPR.
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Understanding of people in abusive relationships.
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Up-to-date knowledge of current issues, laws (including child protection), best practices in domestic abuse, welfare reform, and homelessness. Commitment to anti-discriminatory practice and Equal Opportunities Policy.
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Knowledge of professional boundaries and safeguarding practices.
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Strong ICT skills, with experience using Microsoft Office.
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Excellent verbal and written communication skills to support and advocate for customers.
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Ability to work well within a team and help develop the service.
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Strong time management skills and the ability to prioritize high-risk cases.
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Align with Honeycomb Group’s mission and values in all aspects of work.
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Basic DBS check.
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Full UK driving licence and own vehicle for work use.
Be a catalyst for change and help us impact the way our region addresses abusive relationships. Apply now! - Please note, we will be interviewing as we go along so the vacancy may close early if we find the right person.
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