Overview
THIS ROLE INVOLVES ANSWERING THE PHONE AND BOOKING VISITS. THERE MAY BE OCCASSIONAL PRISONER CONTACT.
Organisation Level
Support – The jobs at this level will be task focused supporting defined activities, services or operations.
This is a non-operational job with no line management responsibilities.
Characteristics
Typical tasks associated with this Group Profile include:
* Provide administrational assistance in area of work
* Maintain accurate filing system for area of work
* Respond to queries relating to area of work, redirecting where required.
Job Descriptions relating to this Group Profile
The job holder once in post will be in matched to a job description; a sample list is shown below. The post is rotational so the job holder could during their career carry out the role of different job descriptions.
* Support Services Administration : Business Hub
* Support Services Administration : Records
* Support Services Administration : Visits Booking
* Support Services Administration : Welcome Centre
Essential Skills/ Qualifications/ Accreditation/ Registration
An ability to fulfil all spoken aspects of the role with confidence through the medium of English or (where specified in Wales) Welsh.
Hours of Work and Allowances
37 hour working week
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