Salary £25,962 per annum plus hotel benefits
Location Watford, Hertfordshire
This is a Permanent, Full Time vacancy that will close in 19 days at 23:59 BST .
The Vacancy
Welcome to The Grove, where luxury meets exceptional service. At The Grove, we pride ourselves on creating unforgettable experiences for our guests, and our team is at the heart of delivering this excellence.
We are seeking a dedicated and enthusiastic Guest Communications Agent to join our Front of House team and take responsibility for using our bespoke innovative app, Grove Buddy. You will pro-actively chat with guests in real time pre-check in to find out their requirements and during their time with us, answering their queries promptly and ensuring their stay is nothing short of perfect.
You will have excellent communication skills and written English and pay meticulous attention to detail, ensuring all guest needs and preferences are noted and addressed and our 5 star service is delivered with passion and professionalism.
Prior experience in a customer service or hospitality role and the ability to demonstrate these skills would be very beneficial.
Please be aware that this is a permanent, full-time role and involves shift work on a rota basis. Typical shifts would be early (7am - 3:30pm), middle shifts, or late shifts (2:30pm - 11pm)
Weekends will be included in your rota
About Us
The Grove is a spectacular 5* venue and resort, offering our customers a slice of tranquillity and calm, away from the stresses of every day life.
Across our 300-acre estate we offer fine dining, a range of outdoor activities (including our famed Golf course) and an indulgent award-winning spa and health club. Being family owned means that both our guests and our employees are treated as individuals and not one of the crowd.
Alongside the personable touches that come with working for a family run business, we also offer a range of benefits that are designed to enable you to feel valued and appreciated as an important member of our team:
The chance to make use of the on-site award-winning facilities such as the spa, golf course and gym.
A staff canteen with a free meal during your shift
A subsidised shuttle bus from Watford town centre
Generous discounts for you and your family/friends on stays with the hotel
Subsidised staff accommodation (if required)
The Company
Set in 300 acres of stunning Hertfordshire countryside, The Grove is the ultimate five-star retreat. Lovingly restored, the former home of the Earls of Clarendon is situated just 18 miles from London, and is home to an award-winning spa, championship golf course and mouth-watering restaurants.
The Benefits
We offer a great variety of benefits to acknowledge talent, reward and thank loyalty, and drive success, with the below being just a taste.
For the full information, please click here .
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