We are excited to be seeking a talented and motivated individual to join Southampton Hospitals Charity as Fundraising Operations Manager, a newly developed role recognising the need for operational excellence across all fundraising streams to support and enhance the donor journey.
This key role will oversee the administrative, financial, and logistical aspects of the fundraising department, ensuring smooth and efficient operations. They will have responsibility for ensuring the best donor care to our supporters; working across the income streams to enhance our supporter journeys and increase income for the Charity.
We are looking for an individual who is as passionate about fundraising as the work we do as a Charity to join our Operations team. This role will be key, as we launch our ambitious new strategy to grow our income, reach and impact.
Main Responsibilities:
Responsible for the administrative, financial, and logistical aspects of the fundraising department, ensuring smooth and efficient operations including:
Implementation of key fundraising processes and guidelines.Overall management of our CRM database.
Oversight of our payment portals and platforms to ensure effective integration.
Manage and oversee community and third-party fundraising events.
Ensure compliance and good practice.
Reporting, insight and data selection.
Person Specification:
Knowledge and experience
A keen appetite for problem solving, with experience in identifying and delivering on improvements to operational systems and processes.
Previous knowledge and experience in a fundraising role is essential, preferably community, events or individual giving.
A proven track record of meeting financial targets and driving income growth.
Attention to detail is an absolute must for this role, the ability to spot trends, issues or risks will ensure we are efficient, effective and compliant.
An understanding of the fundraising landscape, especially fundraising regulation, and its implications for our work.
A knowledge of donor stewardship and developing key relationships with stakeholders and fundraisers.
Experience working with a donor database system in a complex environment.
Skills, abilities, and behaviours
Excellent verbal and written communication skills.
Ability to work on own initiative and as part of a team.
Good IT skills.
Excellent administrative, organisational, time management and prioritisation skills.
Analytical and strategic approach to problem solving.
Confident with excellent interpersonal skills.
Ability to work under pressure, to target and deadline.
Good team player who is willing to support and help others in the team.
Highly organised with excellent attention to detail.
Professional, diplomatic and discreet and able to maintain confidentiality.