IT Support Specialist
Salary £32,000 - £37,000 plus bonus and benefits
Hours
Basic 40 hours Monday to Friday from 8:30am to 5:00pm. Occasional out-of-hours work for planned changes or major incidents. Stocktake weekend once a year.
Responsibilities
* Provide 1st, 2nd and 3rd line support to on site and remote users
* Support desk triage and prioritisation
* Support Microsoft 365 services including Entra ID, Exchange, SharePoint, OneDrive and Teams
* Deploy, manage and support Windows desktops, laptops and mobile devices
* Support LAN, Wi‑Fi, VPN and site connectivity issues across multiple locations
* Coordinate with third party suppliers, ISPs and MSPs where required
* Provide planned and reactive onsite support
* Manage user onboarding/offboarding, access requests and routine support tasks
* Perform patching, routine checks and maintain accurate asset records
* Promote secure working practices and support incident response
* Contribute to service improvements, documentation and IT projects
* Core Technologies: Microsoft 365, Windows Server, Active Directory, Group Policy, Remote Desktop, Windows 10/11 endpoints, Android and iOS devices, Intune / Endpoint Manager, WAN, VPN, Intact iQ ERP, VoIP phone systems, Site security & CCTV systems
Qualifications
* Full UK driving license and access to own vehicle for business travel (mileage reimbursed)
* Proven experience in an IT support role
* Good understanding of Microsoft 365 administration including Entra, Intune
* Strong knowledge of Microsoft applications (Teams, SharePoint, One Drive, Office 365)
* Identity security and Conditional Access exposure
* Good understanding of networking fundamentals (DNS, DHCP, TCP/IP, VPN)
* Able to work independently and take ownership of issues
* Confident communicating with both technical and non-technical users
* Excellent verbal communication skills
* Experience supporting multiple site estates
* Knowledge of iOS and Android mobile device platforms
* Relevant certifications
Benefits
* Annual salary £32,000 - £37,000 + monthly performance bonus
* 33 days holiday (including bank holidays) with buy/sell options
* Contractual sick pay, Group pension scheme, Free life insurance, Cycle to work scheme
* Employee Assistance Programme: 24/7 GP, mental health support, bereavement counselling, physiotherapy, financial/legal advice, wellbeing resources, lifestyle coaching, savings & discounts
* Full training, coaching, and extensive opportunities for development
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