Join Intact Insurance and make a difference every day. Whether you're just beginning your career or looking to take the next progressive step, Intact Insurance Ireland is where you can be yourself, learn and develop, and where your ideas matter. With offices in Belfast, Galway, and Dublin, we've embraced hybrid work, empowering our people to work flexibly and deliver great service to our customers every day. We want you to thrive and grow with us and we'll give you all the tools, flexibility and learning opportunities you need to do it. And, if you bring your best, then we promise to give you, our best. Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times. Our employee promise represents Intact Insurances commitment to you in exchange for living our Values, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us. Motor Damage Claims Handler Belfast City Centre This is an exciting new hybrid working career opportunity within the Insurance industry. Due to recent internal progression opportunities, we are excited to be currently hiring for Motor Damage Claims Handler roles to join our team based in Belfast City Centre. The role is a full-time position and can be office-based or hybrid. Training takes place in our Belfast office. We are looking for individuals at both entry level (no prior insurance experience is required) or those with previous experience to join our team. Benefits: A competitive salary with an achievable performance related bonus Exam sponsorship & study leave to achieve the Insurance Industry exams, with a reward upon completion. Sociable hours of work Monday to Friday with no weekend work. 25 days annual leave plus 12 flexi days per year and time off for moments that matter (with the option to buy more annual leave) A generous pension contribution Life Assurance & Critical Illness Cover Home and motor insurance contribution Generous family leave policies Energetic and open team dynamic Great staff social events on site and virtual organised by the RSA Connect Team Spotlight recognition points which convert to vouchers and other great prizes Access to learning on your own terms courses by top learning providers across multiple topics available online. Flex Benefits Package choose from options like Health Insurance, Dental Insurance, Gym Discount options Easy access to our Employee Assistance Programme and suite of Employee Wellness Initiatives including Annual Flu Vaccine Discretionary Company Days and Thank You Days And more. Key Responsibilities: You will spend most of your time reviewing and assessing motor claims Having high levels of empathy and understanding for our customers Depending on your level of experience this will involve taking claim notifications over the phone, providing updates on claims, and working with customers, brokers and service providers to progress claims towards settlement. Managing customer interactions in an efficient, courteous and timely manner to deliver high standards of customer satisfaction. Working proactively with service providers to ensure fair and efficient investigation and evaluation of liability and damage and agreeing appropriate repair, replacement or reimbursement. Supporting more experienced colleagues in the handling of complex cases Delivering the highest standards of quality and working with your colleagues to continuously improve Requirements: Strong customer service skills Ability to work independently and as a team Confident, enthusiastic and professional phone manner Ability to communicate with customers over the phone Experience of Microsoft Word and Excel desirable but not required Intact Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status Skills: Claims Customer Service Insurance