Overview
We are seeking a professional and friendly Spa Receptionist to join our HSpa team. The Spa Receptionist is responsible for delivering exceptional customer service to guests, managing appointments, and assisting in the day-to-day operations of the spa. They create a welcoming atmosphere, handle client inquiries, and ensure that all administrative duties are completed efficiently and accurately. The role requires multitasking, attention to detail, and a passion for wellness and hospitality.
Responsibilities
*
* Guest Services:
* Greet guests warmly as they arrive at the spa and make them feel welcome.
* Provide information about spa services, treatments, and packages.
* Handle client inquiries, both in person and over the phone, regarding services, pricing, and availability.
* Maintain a calm and welcoming environment for clients, ensuring a pleasant spa experience.
* Appointment Scheduling:
* Manage and coordinate appointments using spa software or scheduling systems.
* Confirm and reschedule appointments as necessary.
* Ensure all necessary details for each appointment are accurately recorded (service type, client preferences, special requests).
* Prepare client treatment rooms by ensuring everything is set up in accordance with the scheduled services.
* Administrative Duties:
* Handle billing, processing payments (cash, credit, or gift cards), and issuing receipts.
* Assist with spa-related paperwork, such as client intake forms, consent forms, and membership agreements.
* Maintain accurate records of guest information and appointment history in the spa management system.
* Ensure all client personal information is kept confidential and secure.
* Sales & Upselling:
* Assist in promoting retail products and services (e.g., skincare products, membership packages, or seasonal promotions).
* Upsell spa services or recommend additional treatments to clients to enhance their spa experience.
* Process retail transactions and maintain a tidy retail display.
* Facility Maintenance:
* Ensure the reception area is neat, organized, and inviting.
* Monitor inventory of spa supplies (e.g., towels, toiletries) and notify management when stock needs replenishing.
* Ensure that spa ambiance (lighting, music, temperature) is always appropriate for guest relaxation.
* Communication & Teamwork:
* Coordinate with therapists, estheticians, and other spa staff to ensure smooth operations.
* Communicate effectively with other team members to ensure that clients receive the best possible service.
* Handle any complaints or concerns from guests with professionalism and escalate to management if necessary.
Key Skills and Qualifications:
* Customer Service: Excellent interpersonal and communication skills, with a focus on creating a positive guest experience.
Experience and Education:
* Previous experience in a receptionist or customer service role (preferably in a spa, wellness center, or hospitality setting).
* High school diploma or equivalent required; additional certifications in hospitality or wellness-related fields a plus.
* Experience with scheduling software or spa management software is highly preferred.
Working Conditions:
* Full-time or part-time positions available.
* Must be available to work weekends, evenings, and holidays as needed.
* Ability to stand for extended periods and perform light physical duties (e.g., light lifting, restocking).
* Multitasking: Ability to manage multiple tasks simultaneously, including answering phones, scheduling appointments, and handling transactions.
* Organization: Highly organized, with strong attention to detail and accuracy.
* Computer Skills: Proficiency with spa management software, Microsoft Office Suite, and general office equipment (e.g., phone systems, fax machines).
* Sales Ability: Ability to upsell products and services in a non-pushy, informative manner.
* Professional Appearance & Demeanor: Maintaining a polished, professional appearance and demeanor at all times.
* Problem-Solving: Capable of addressing guest issues or complaints and finding effective solutions quickly.
* Team Player: Ability to collaborate with colleagues and contribute to a positive team environment.
Job Types: Full-time, Part-time
Pay: £26,000.00-£28,000.00 per year
Expected hours: 40 per week
Benefits:
* Canteen
* Company events
* Company pension
* Discounted or free food
* Employee discount
* Free parking
* Health & wellbeing programme
* Life insurance
* On-site parking
* Referral programme
Work Location: In person
Application deadline: 14/06/2025
Reference ID: HSpa