Location: Hybrid
Salary: London - £67,820 - £84,776 per annum
National - £61,698 - £77,123 per annum
Hours: 36 hours per week
Contract Type: Permanent
Job Summary
We have an exciting opportunity for an Alternative Dispute Manager – Legal Disrepair to join our team. You’ll take responsibility for leading and managing the Clarion’s strategy for resolving legal disrepair cases through alternative dispute resolution, early intervention, and robust complaints handling processes. Acting as a senior subject‑matter expert you’ll ensure that legal disrepair claims are resolved fairly, proportionately, and at the earliest opportunity. The role will focus on minimising escalation to litigation while improving outcomes for residents and reducing legal and financial risk to the organisation. We’ll look to you to help embed a practical, resolution‑first approach, making sure we meet legal requirements, Ombudsman standards and pre‑action protocols.
Key Responsibilities
* Lead and manage the strategy for resolving legal disrepair cases through ADR, early intervention, and robust complaints handling processes.
* Ensure claims are resolved fairly, proportionately, and early.
* Minimise escalation to litigation while improving outcomes for residents.
* Embed a resolution‑first approach to meet legal requirements, Ombudsman standards and pre‑action protocols.
Qualifications & Experience
* Substantial experience managing legal disrepair cases within housing, local authority or social landlord environments.
* Strong working knowledge of housing law relating to disrepair and housing conditions.
* Demonstrable experience of managing high‑risk cases and strong analytical and decision‑making skills.
* Must be eligible to work in the UK, be resident in England or Wales for the duration of employment; no visa sponsorship provided.
* Ability to travel to offices across all regions when required.
Benefits
Salaries are just the starting point. Here at Clarion we’re dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle.
Additional Information
To find out more about who we are and what we do, please click here. At Clarion Housing Group, we support the responsible use of AI. Here is your guide to using AI during your recruitment process.
Closing Date
Monday 30th March 2026 at midnight. This vacancy may close without notice.
This is a hybrid role with a base location at one of our regional offices. Candidates will be expected to work both from home and the office as required for the business needs. Applicants must be able to travel to offices across all regions when required.
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