Job Description
About The Role
Practice Plus Group are looking for a Bank Receptionist at our North East Essex OOH service to prepare and open a centre for patients and doctors arrival and ensure patients are seen in a professional manner following the guidelines issued by Practice Plus Group.
Hours of work are negotiable to meet the service level requirements. However shift patterns will be primarily during evenings, weekends and Bank Holidays.
We are looking for Bank Receptionists primarily in our sites in Suffolk and North East Essex.
At Practice Plus Group, we’re here to make healthcare better—for patients, clinicians and everyone in between. As one of the UK’s largest independent providers of NHS services, we offer consistent, high-quality care through our urgent treatment centres, walk-in clinics, and GP practices.
Our Out of Hours Receptionists ensure that even when most of the world has switched off, care continues seamlessly. With a bank contract, you’ll have the flexibility to pick up shifts that suit your schedule while contributing to a team that truly values compassion and reliability.
What you'll be doing
Responsibilities
You’ll be the welcoming presence and organised mind that helps keep things running smoothly during our out-of-hours services. Your responsibilities will include:
* Greeting patients warmly and registering them efficiently
* Managing telephone enquiries, bookings and patient queries
* Supporting clinical teams by coordinating patient flow
* Handling data entry and maintaining accurate records
* Ensuring the reception area is calm, tidy and professional
* Adapting quickly to changing demands during busy periods
Every shift brings a new set of challenges, and your flexibility will help us meet them with confidence.
What we'll look for in you
We’re seeking someone who thrives on variety, is proactive, and enjoys working independently. You’ll stand out if you:
* Have previous experience in reception, customer service or admin—ideally in a healthcare setting
* Communicate clearly and handle sensitive situations with empathy
* Can stay focused and composed during busy or late hours
* Are confident using IT systems and multitasking under pressure
* Show strong attention to detail and a commitment to confidentiality
* Are reliable, punctual, and enthusiastic about flexible working
If you're looking for meaningful work that fits around your life, we'd love to welcome you to the team.
If you'd like to learn more, please contact George Robinson - George.Robinson@PracticePlusGroup.com
Please note that offers of employment are subject to receipt of satisfactory references and a DBS check.
Practice Plus Group is committed to creating a diverse environment and we are proud to be an equal opportunity employer.