Assistant General Manager
Macclesfield
The role
Would you like to join a market‑leading company in their industry across the UK? Our clients Assistant Managers are an essential part of the team. Supporting the Manager in the day‑to‑day running of a venue you will also act as venue manager in their absence (such as annual leave) and therefore may closely communicate with our area management team to ensure the venue is held to our high, professional standard.
We would need you to have excellent customer service skills, with a minimum of 3 years customer service experience and a year in a supervisory or management role is also preferred.
Duties within our venues also include
* Liaise with Area Management to ensure the venue is meeting its KPIs and being the best it can be in the absence of the General Manager.
* Delegate and support staff in their daily tasks.
* Encourage and drive business day‑to‑day, including during peak times and tournament days.
* Key holder duties (such as opening or closing a venue).
* By delivering excellent customer service, you will play an integral role in day‑to‑day running of our venue. Once you have completed your training, you could be promoting our excellent offers, promotions and events / providing refreshments and snacks to our customers.
Who are we looking for
We are looking for candidates who are not only passionate about great customer service, but are also able to deliver it, as you will be serving customers with pride and integrity. Candidates need to be outgoing, confident, and ambitious, as you will be approaching customers to discuss our offers and to offer food and beverages. As with any business, time‑keeping is essential, therefore we would expect you to be on time, presentable and ready to be a great brand ambassador. As a seven‑day‑a‑week business, we do require flexibility to meet the needs of the business across our roles.
So, whats in it for you
* Job Security due to an ever‑expanding business.
* The opportunity to earn bonuses and recognition for going the extra mile.
* They pay above the National Living Wage regardless of age.
* Annual shoe allowance.
* Enhanced maternity and paternity packages.
* Employee development programme available.
* Employee assistance programme – access to a confidential 24hr Health Assured helpline.
* Life assurance 3× annual salary.
* HAPI App discounts retail, travel, cinema etc.
* Discount on tanning, lotions and gym membership.
* Access to a generous refer‑a‑friend programme.
Package
Salary: £28,875 + Bonus + Package
Shift pattern
5 days across 7, mixed shift patterns.
Benefits
* Bonus scheme
* Performance bonus
* Company pension
* Enhanced maternity leave
* Enhanced paternity leave
* Health & wellbeing programme
* Life insurance
* Referral programme
* Store discount
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