Urgent NHS Admin & Clerical Roles (Band 2) – Temporary Support for Winter Pressures
We’re hiring Admin & Clerical staff to support NHS services during the winter period.
Start Date: 5th January 2026
Pay Rate: £12.21 per hour
Hours: Monday to Friday, 8:00 AM – 5:00 PM
Contract: Temporary
Locations:
* LN2 5QY (Lincolnshire)
Your Role:
* To ensure patients receive appointments within the local and national targets set.
* To ensure patients and staff receive all relevant information in a timely, accurate and effective way.
* To ensure all data relating to patients is captured in a timely and accurate manner.
* To provide a customer focused booking service.
* To provide reception services, to relevant areas in a professional, understanding and courteous manner.
Booking Patient Appointments
* To prioritise own workload to ensure patients receive the required notice of booking ensuring maximum utilisation of available resource.
* To contact patients, gaining agreement of acceptance of booking with patient or their representative.
* To advise patients or their representative, either via telephone or face-to-face, within agreed protocols, of information relevant to their appointment. To take appropriate action as required, such as re-arranging appointment dates.
* To ensure appropriate patients are appointed by following agreed procedures,
Ensuring compliance with Waiting Times
* To advise patients or their representative on length of routine waiting times in accordance with targets, referring onto supervisor or manager if appropriate.
* To action information on waiting list/clinic cancellations taking appropriate action, such as notifying patients, and informing supervisor &/or managers if waiting times may be compromised.
Ensuring accurate data.
* To maintain the booking system as required ensuring accuracy and timely data quality in accordance with Trust protocols.
* To update patient information when necessary
Ensuring compliance with Cancellation policies
* To take appropriate action when patients fail to attend for appointments, following agreed protocols
* Where patients choose to cancel or change their appointment, to ensure the booking system is updated with relevant information and to take necessary action
Clinic Reception Duties
* To prepare reception & patient reception areas.
* To ensure the smooth & efficient running of the outpatient clinics with emphasis on patient care.
* To ensure appointments are booked in line within local and national targets.
* To resolve where appropriate, any problems arising in clinic in relation to patient appointments, to liase where necessary with clinical staff & to refer to supervisor where resolution is not possible.
* To locate, retrieve & prepare all relevant Health Records, pan-Trust and other hospitals. Reading patient information to ensure all relevant Health Records are present at the time of the clinic appointment.
General Office Duties
* To maintain relevant filing systems within the department
* Undertake photocopying of forms, booklets and any other relevant information required to perform duties.
* To take appropriate action if office equipment fails
* To receive, sort, distribute, prioritise and action all incoming mail
* To assist all admin areas in the department as necessary
Problem Solving
* Using systems, procedures and problem solving skills to attempt to resolve queries in a quick and efficient manner.
Liaison with others
* To liase with patients or their representatives, clinicians, other relevant healthcare staff inside and external to the Trust, management, clerical and secretarial staff, either in a face to face capacity, or via the telephone, e mail or fax system.
Ensuring adequate delivery of service
* To provide cover for absent colleagues to ensure the needs of the service are met.
* To ensure confidentiality in line with the Data Protection Act 1984/98 and the employment, on all matters relating to patients, staff & the Trusts' business.
Skills
* Ability to input data in a timely and accurate manner
* Ability to prioritise own workload
* To work on own initiative within agreed protocols
* Excellent verbal communication skills
* Excellent customer care skills
* Excellent keyboard skills
Apply Now: ccs@gap-personnel.com