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* Permanent position with working life balance flexibility
* Internal progression & opportunity for development
About Our Client
The client we are working with are a reputable facilities management service firm who represents & have a large portfolio of both public & privatised clients across the NW, but more specifically, Manchester. The role will take present oversight over local property clients in order to streamline services & maintain the utmost standards.
Job Description
Key responsibilities will consist of:
* Assess client needs and develop appropriate service plans.
* Schedule and coordinate services between clients and providers.
* Act as the primary point of contact for clients, engineers, and service providers.
* Maintain accurate records, documentation, and reports.
* Ensure compliance with company policies, industry regulations, and legal requirements.
* Monitor service delivery to ensure quality and client satisfaction.
* Address client concerns, troubleshoot issues, and provide solutions.
* Collaborate with internal teams and external partners for seamless service delivery.
* Manage administrative tasks such as billing, reporting, and data entry.
* Provide support and resources to clients to enhance their well-being and independence.
The Successful Applicant
The successful candidate will possess:
* Experience in facilities management coordination.
* Experience within client-facing or account management duties.
* Strong verbal and written communication for client interaction and documentation.
* Active listening to understand client needs and concerns.
* Ability to assess client needs and find appropriate solutions.
* Conflict resolution skills to handle client concerns and provider issues.
* Basic knowledge of data entry, reporting, and documentation.
* Familiarity with relevant policies, regulations, and industry standards.
What's on Offer
* Starting salary of £26k + company wide bonus
* Incentive earnings
* Internal progression with inhouse opportunities
* Flexible working hours & shift patterns upon discretion
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