Job Advert Deadline for applications: 12 noon, Monday 19th January 2026 Reports to: Head of Audience Experience Location: Gateshead, The Glasshouse International Centre for Music Working hours: 16 hours per week Salary: National Minimum Wage About The Glasshouse International Centre for Music We’re a place where you can hear rock legends or pop icons on the same night as folk trios or opera singers. Where new musicians are nurtured and showcased on the same stages as platinum- selling performers. And where youth choirs and tambourine- shaking toddlers practice in the same spaces as our acclaimed orchestra Royal Northern Sinfonia. Whether you’re front of house, waiting in the wings or keeping things running behind the scenes you will be part of a team that means 2 million people enjoy top – notch gigs, concerts and classes in our own venue at Gateshead Quays, out in communities across the North East and through live- streamed performances and digital lessons. About you Are you self-motivated, happy working in a team environment and flexible enough to adapt to a changing environment? If this sounds like you, read on to find out how you can hit the ground running. Facilities Team Member The Facilities Team is an integral part of The Glasshouse operations. The team is responsible for managing resources and setting up the building in line with operational needs and providing support to other departments as required. This team is also responsible for providing first aid provision when on duty and perform key roles in our emergency evacuation procedures. The Facilities Team act as meet and greet staff for events, providing a first point of contact, welcoming customers to the building and supporting the front of house team. You must be able to demonstrate that you are extremely proactive, friendly, flexible, good at problem-solving and happy to engage with a huge range of colleagues and customers. Members of the Facilities Team often work alone or in small groups, making time management and prioritisation of tasks vital. Shifts vary in length and include evenings and weekends, post holders must be available at those times. Rosters are completed approximately 3 weeks in advance and there is the option to sign up for additional shifts when available. Purpose of the role To ensure all required resources and set-ups are completed on time as required, and reset to default layout after use. To provide effective on-call first aid cover for the building whilst on duty. To play a key role in the evacuation of the building in the event of an emergency. To meet and greet customers arriving for events and to support the front of house team with the delivery of ice creams. To support and assist other departments, especially Building Services, Tech and CET as required. Work with the wider team to follow guidelines and processes at all times to deliver a safe and enjoyable show/event. You’ll be responsible for: Taking pride in working as part of the Facilities Team, supporting your colleagues and sharing your knowledge Maintaining an excellent knowledge of The Glasshouse values, facilities, events, prices and program. Act as an ambassador for the organisation Providing a warm and professional welcome to all service users you encounter Following correct uniform protocols Showing pride in the building: work with colleagues from other departments to ensure the building always looks its best. Keep your work areas and equipment tidy and clean. Report any issues to your manager, Housekeeping or Building Services as appropriate Be proactive about resolving complaints and issues: gather feedback and follow company protocols and procedures, referring to management or other relevant colleagues where necessary Follow the instructions of your onsite supervisor or member of management; utilise your own initiative and experience Play an important role in ensuring public safety: maintain an up-to-date knowledge of emergency procedures, follow briefings and instruction from managers, and report any health and safety issues immediately Follow company ICT guidelines Adhere to all Health & Safety measures Adhere to GDPR policies and procedures Adhere to company HR policies and procedures Ensure that you follow policy for keeping Shiftboard up to date [rostering software] with your availability, check rotas promptly and liaise with management at your earliest convenience if you have any issues Undertake any other reasonable duties as requested Facilities Team: Ensure that the building is set up safely and presented to the highest standards each day before opening and closing. Ensure all resource requirements, room bookings and set-ups are completed accurately and in good time in accordance with Artifax reports Work independently or as part of a team as required Respond to and facilitate, as far as possible, late requests/changes from service users Provide on-call first aid cover for all staff and service users/visitors whilst on duty To always remain on the premises while on duty, in line with first aid and emergency procedures To complete all reports/debriefs associated with your role in a competent and timely manner Maximise training opportunities when offered to ensure that the team is equipped with specialist skills for customer service, and enhanced accessibility knowledge. Act as team champions sharing your enhanced knowledge with colleagues whenever relevant Play an active role in evacuation procedures, including leading and/or participating in seek-and-search duties On occasion you may be required to participate in bag searches, as part of our safety and safeguarding procedures [Training will be provided] Accept appropriate individual responsibility for the implementation of the Trust’s policies on Equality and Diversity, Health and Safety, Customer Care and Licensing. Help customers with access requirements and equipment as needed You may be required to assist with other CET roles whilst on duty. This includes but is not limited to; Meet & Greet, Merchandise, FOH Stewarding, and working in our Shop. You will only be asked to work in the Box Office function if you have the required box office training It would be great if you had the following skills: The ability to work well within a team environment, and independently as necessary Excellent communication skills A strong understanding of time management and organising It also helps if you have: A passion for live events and music But don’t worry if you’re not a perfect match for the job description and criteria, we’d love you to apply anyway. We are more interested in your determination, positivity, and willingness to get stuck in. Our commitment to your development At The Glasshouse, we’re always learning. And we know that when it comes to training, everyone is different. So, you’ll work closely with your manager to identify what your training journey will look like. If you have a specific interest or you would like to develop your skills in a certain area, we want to hear about it. This may be through gaining a qualification, on-the-job training or learning within your team, but whatever path you take, through training and support, we’ll help you develop the skills and knowledge you need to thrive in your role. Diversity, Equality, and Inclusion At The Glasshouse, we encourage a working environment that’s welcoming, inclusive, and diverse. Different backgrounds, views and experiences are valued so everyone can be themselves. Our venue and programmes are for everyone, so we want to make sure this opportunity is available to everyone, no matter your background or the challenges you’ve faced. For example, we would love to hear from you if you: Are D/deaf. Have a disability, learning difficulty or significant long -term health condition which affects your daily life Describe yourself as neurodiverse (this might include dyslexia, dyspraxia, dyscalculia, ADHD, autistic spectrum, and others) Grew up in a family receiving Universal Credit or state benefits Have ever lived in council or social housing or been on the housing register Have ever lived in sheltered accommodation or experienced homelessness Experienced being in care at any point in your life Have been a refugee or asylum seeker Are from the African, South, East and South–East Asian, Middle East, Latinx or North African diaspora, or have experienced racism These are some common examples of challenging circumstances but there may be others. Everyone is welcome to apply. We do not discriminate because of race, colour, religion, gender or gender identity, sexual orientation or expression, age, disability or any other protected characteristic as outlined in the Equality Act 2010. Safeguarding children, young people and adults at risk We are committed to safeguarding and promoting the welfare of children, young people and adults at risk and expect all of those that work with us to share this commitment. We operate a robust safeguarding framework and continuous assessment and development to support safer working practice across out workforce. Our roles are subject to a safer recruitment process which includes relevant background checks and the disclosure of criminal records, sanctions, and investigations where appropriate. Right to Work We welcome applications from candidates already eligible to work in the UK or those that can apply for a visa granting permission to work in the UK (e.g. dependent visas, ancestry etc.) that do not require sponsorship. You will be asked to share proof of this prior to receiving any offer of employment. Our application process Closing date for applications: 12 noon, Monday 19th January 2026 Interview date: Thursday 22nd January 2026 We understand that interviews can be a nerve-racking experience. We want you to feel comfortable so you can be yourself and shine, so if you have any questions about the role or the application process, please get in touch.