Corporate Incident Administrator
Summary of the role:
Where issues occur in the administration of Life & Pensions policies a Corporate Incident is raised. The main purpose of an Incident Administrator is to complete rectification activities for Corporate Incidents for our clients. Incidents may be systems, procedural or product related. To ensure that Corporate Incidents are delivered in line with client and regulatory expectations and provide efficient and good quality customer service.
Benefits:
* 31 days including Bank Holidays
* Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services)
* Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays and electrical goods
* Cycle to Work Scheme and interest free Season Ticket loans
* A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing
* A comprehensive set of Moments that Matter policies, such as Carer's Leave, Foster Leave and Retirement Leave
* A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service") and Group Income Protection
* Apply to find out about our other benefits
What you'll be doing:
* Rectification activities for Corporate Incidents completed
* Individual expectations on output, completion to timeframes and quality met
* Potential issues identified and pro-active in identifying solutions
* Written and telephone correspondence entered with customers and other areas in the business to resolve problems
* High level of customer focus maintained at all times
* Compliance with relevant legislation such as the Data Protection Act and vigilance in areas such as Money Laundering
* All line of business and Incident specific systems and records used and updated correctly
* Own knowledge of products, procedures and systems is standard and kept up to date
* Train, support and complete checking and auditing for other team members
What we're looking for:
* Written communication skills
* Customer focused
* Confident, professional telephone manner
* Ability to take on board product and process knowledge and apply it quickly
* Ability to learn and effectively navigate multiple computer systems
* Ability to work effectively under pressure
* Flexibility and adaptability
* Good time keeping
* Self-motivated
* Experience in a customer service role
If you need any help or adjustments for any stage within the recruitment process due to health, disability, or any other reason, please let us know.
Ready to take the next step in your career? Apply today and become part of our innovative team