Job description
Abertay is a modern university with a global outlook, rooted in its local and national communities. We have made our mark with high quality, well-directed teaching and research, and a stimulating and enriching experience for our students.
IT Services is a friendly, vibrant and fast moving department with a focus on delivering excellent customer service and high quality digital technology services to our staff and students.
We now seek to appoint an experienced IT/AV Service Delivery Officer.
Reporting to the Senior IT Service Delivery Officer, you will deliver a highly professional 2nd line IT/AV support service and have a broad experience of IT and AV technologies. This covers hardware and software, including laptops, desktops, tablets and mobile devices, printing, Microsoft Windows, MEM/SCCM for OS and application deployment. Experience of Apple Mac support and AV programming is desirable.
The post holder will have excellent problem solving skills, communication skills and be able to work under pressure. Expected to respond to colleagues, students and stakeholders needs with the intention to provide an excellent service and able to work methodically, prioritising and managing tasks.
A full candidate brief can be found below which details the job description, person specification and application details.