Job Description
Plumbing and Heating Trade Counter Assistant - Tottenham Branch
An exciting opportunity is available for a Plumbing and Heating Trade Counter Assistant to join a branch based in Tottenham, supplying a wide range of plumbing and building materials.
Salary: £30,800
Hours: 48.5 hours per week, with shifts between 6:30am-4:30pm Monday to Friday, and alternate Saturdays from 7:00am-4:00pm.
Benefits:
* Annual salary of £30,800
* Pension scheme
* Group life assurance
* Staff discount
* Access to discounts from top brands, online retailers, events, and attractions
* Cycle to Work Scheme
* Employee Assistance Programme
* Long service awards
* 20 days annual leave plus bank holidays
* Additional day off on birthday
Role Overview:
The Trade Counter Assistant will be the first point of contact for customers, offering expert advice, processing transactions, and ensuring the smooth day-to-day operation of the trade counter.
Key Responsibilities:
* Assist customers with plumbing product inquiries and provide knowledgeable advice.
* Process orders accurately, manage invoicing, and handle payments efficiently.
* Replenish stock on the shop floor and assist with regular stock checks.
* Support with deliveries arriving at and leaving the branch.
* Manage telephone inquiries clearly and professionally, ensuring effective communication with customers and colleagues.
* Respond promptly and positively to customer needs and queries.
Requirements:
* Solid understanding of plumbing materials.
* Strong interpersonal skills and confidence in engaging with customers.
* Ability to work effectively within a fast-paced team environment.
* Self-motivated and able to prioritise responsibilities under pressure.