Overview
Cobalt are currently assisting one of the Build to Rent industry's leading businesses in their search for a front of house hire, for a luxurious Build To Rent development in Wembley London. This role is a Maternity Cover of 9 months FTC.
For this position, the company will ideally want a professional background in either property, student accommodation, hospitality or customer service.
Responsibilities
* Face to face resident interaction, building a good relationship and rapport with customers ensuring they feel welcome, safe and at home
* Conducting customers viewings and tours
* Dealing with renewals
* Undertaking pre-let inspections and scheduled inspections of communal areas
* Logging receipt and collection of customer parcels
* Building security and resident administration in line with GDPR
* Arranging and hosting events for residents
* Logging and reporting all Health and Safety tasks
* Administrative duties predominantly revolving around reports producing system reports
Requirements
* Demonstrable experience of working in customer-facing role; hospitality/property/customer service background
* Awareness of H&S requirements on-site and a demonstrable ability to implement H&S on site
* Continually strives to improve knowledge, skills and abilities to produce the best results
* A flexible approach, dedication to working well in a team
* Positive attitude and ability to go above and beyond for residents with little supervision
* Proficient with common software eg Microsoft/Windows etc
* Excellent communication skills, including written and verbal English and numeracy
* Experience with events desirable
Seniority level
* Associate
Employment type
* Contract
Job function
* Customer Service and Administrative
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