Job Title: Claims Technician - Subsidence Team
Due to growth, an experienced Claims Technician is required to join our Subsidence Team. You will provide technical building claims solutions and support to surveyors and claims management teams.
Main duties and responsibilities include:
1. Working as part of a remote, desk-based team to drive subsidence claims toward settlement.
2. Communicating with customers, contractors, and insurer clients via telephone, email, and written correspondence.
3. Managing third-party companies to facilitate vegetation removal and drain repairs to mitigate subsidence damage.
4. Updating and creating building repair scopes using in-house schedules of rates.
5. Negotiating cash settlements for repairs with policyholders.
6. Managing panel contractors, repair schedules, and controlling costs.
7. Settling claims under delegated authority.
8. Preferred qualifications include previous subsidence/building insurance claims experience, extensive trade experience (5+ years), or a graduate building surveyor qualification.
9. Demonstrating excellent communication and organizational skills.
10. High standard of customer service, computer literacy, and excellent verbal and written communication skills.
11. Ability to thrive in a fast-paced, target-driven environment.
12. Positive attitude, flexibility, self-motivation, and team-oriented mindset.
13. Attention to detail, problem-solving skills, and solution-oriented approach.
Salary & Benefits:
* Up to £30,000 per annum
* 25 days holiday plus an excellent benefits package
* Company bonus scheme, training, and career advancement opportunities
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