OCS UK & Ireland is a leading facilities management company with 50,000 colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be f or our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment. About The Role: Days of Working: predominantly M onday - Friday with some weekend and out of hours working as needed. The role is responsible for leading a team of employees to provide a fully integrated Soft and Hard FM service to The New QE II Hospital LIFT Project; managing all operational teams employed to ensure efficient and effective service provision in line with agreed budgets and service specifications; monitoring and reporting on the quality of service and financial performance of the contract, to include innovation in service delivery to the client. This role has a Hard Services bias and will take ownership of the delivery of all hard services including managing of subcontractors and third party supply chain partners to ensure all statutory and mandatory compliance requirements are met and maintained. OCS is now looking for an experienced Hard Services operator, preferably with a background in the healthcare and PFI/LIFT contracts environment. KEY TASKS & RESPONSIBILITIES To ensure that a safe working environment is maintained through compliance with all company and Trust health and safety policies and procedures. To build, lead and manage an effective team focused on delivering operational and service excellence in a complex stakeholder environment. To understand the contract and payment mechanism in detail and to manage the contract commercially, minimising risk whilst creating value. To take ownership of the P & L of the contract and to deliver performance in line with the budget agreed with the sector. Lead the day‑to‑day delivery of hard FM services, ensuring full compliance with statutory, mandatory, and contractual requirements. Oversee planned and reactive maintenance activities, ensuring robust engineering standards and safe systems of work. Manage asset performance, condition, and lifecycle planning, ensuring accurate data, forecasting, and delivery of lifecycle works. Ensure all engineering activities comply with statutory legislation, industry standards, and internal governance frameworks. Line manage the Soft Services Manager to ensure the services are delivered in line with to contracts and NHS standards. To ensure that you and your team live and breathe the OCS core values of Care, Safety, Trustworthy and Expert. To develop excellent relationship with the Trust’s staff, superior tenant and Lift Co. To ensure that OCS retains the contract at the end of the 5 year cycle. To lead the preparation of the hand back process, while also supporting OCS’s central functions throughout this process To ensure that all staff are appropriately trained in all aspects of their duties and that training records are maintained in accordance with the contract.In particular, ensure that all staff have received induction training and OCS Impact and Healthy Behaviours training. To ensure appropriate levels of staff are recruited and retained through effective leadership, engagement and motivation. To carry out appraisals for direct line reports in line with company guidelines and to monitor and support staff development, identifying individuals with specific skills and the ability to progress. To undertake any other ad hoc duties as reasonably expected by the role. To lead by example and actively participate in all health and safety matters, ensuring that there is a culture of engagement in, and promotion of, an exemplary Health and Safety environment. to promote a proactive approach to health and safety. To ensure that OCS’s commitment to Health and Safety is reflected positively through your own actions and those of the management team directly reporting to you. To ensure that your teams are properly trained to competently carry out their duties and responsibilities and acknowledge and accept a personal responsibility for health and safety. To ensure that safe systems of work are produced and communicated to your team and team members prior to the commencement of work activities. To ensure that all work activities are properly managed and supervised. To manage the health and safety performance of your teams and take appropriate investigative action and disciplinary action (if required) for any breaches in accordance with company procedures or health and safety legislation and to ensure that reportable incidents are reported in accordance with company policy and legislation. To build and promote an open and “just culture” for safety that actively encourages any issues or causes for concern being raised by staff at all levels. To work closely with the Group Health and Safety team to obtain advice and support and ensure that safety initiatives are implemented within your areas of control. To carry out and complete the site audits and Safe Site Inspections (SSIs) in accordance with company requirements, which may be varied from time to time. To ensure you comply with the company’s Near Miss reporting procedure. To act as a representative for OCS with the Trust’s staff and the SPV and Project Co. QUALIFICATIONS, SKILLS & EXPERIENCE Demonstrable management experience operating within a Healthcare multi-service soft and hard services FM environment with strict payment mechanisms and the need to use MI to support contractual position. ( Essential). Proven experience managing PFI or complex FM contracts, with a strong bias toward hard services. Strong technical understanding of M&E systems, statutory compliance, and asset management. Proven track record of delivering effective customer service and operational excellence whilst maintaining targeted operating margins in a Healthcare environment. Previous experience of leading a large, diverse workforce Professional engineering qualification (e.g., HNC/HND, Degree, or equivalent). IOSH/NEBOSH or equivalent safety qualification. ILM Level 5 or above membership is an advantage. How to Apply: If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available. We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.