Freightserve recruitment are looking for an Operations Manager for a busy well-established Freight Forwarder based in the Colnbrook, Berkshire area.
In this position you lead the LHR Import and Export teams to ensure a maximum qualityof customer service, process compliance and overall operational excellence. You lead the team to make sure the optimal quality for the company, as a company, is delivered to its customers in full compliance with rules and regulations while optimizing the profitability for the company.
Key tasks and responsibilities:-
Ensure smooth Operational Performance
* Optimization and control of procedures and processes.
* Develop, maintenance, review and issuance of customer/shipment/ department/station related sop's Communicate these to the LHR team, sales team, and overseas offices.
* Monitoring/Reporting and Improving of KPIs.
* Timely invoicing, BCR control, PO accruals, Milestone Updates etc.
* Closely monitor cost and GM on a shipment level.
* Handling of freight consignments (AIR/OCEAN/RAIL).
* Preparation of transport solutions and freight calculations & quotations.
Manage, lead and build a team
* Leadership, motivation, assessment, and development of the operational staff.
* Lead by example: You set the commitment and attitude needed for a team to prosper and achieve the goals set in a professional and friendly environment.
* Manage the team on a daily basis.
* Set clear staff Roles & Responsibilities, expectations and conduct regular appraisals with staff to ensure compliance and motivation.
* Ensure the back-up system during staff absence to guard service quality.
* Support with recruitment of the right talent together with the DM LHR and HR.
* Make work schedules and planning where required in line with operational need.
* Team Building.
Compliance
* Ensure customs, AEO and security compliance: review, test and advice on internal compliance processes, maintain DV’s and AEO/Customs compliance at LHR station.
* Timely and diligently manage claims according to company procedures, maintain claims handling knowledge and follow-up with filing of claims as per company standards.
* Complaint processing and invoicing.
Procurement and Vendor management
* Closely manage vendor relationships and conduct contract negotiations.
* Make sure that the station has the best possible buying rates in place for ad-hoc or RFQ enquiries.
* Correspondence with partners and customers in the national and international area.
* Build up strong relationship with customer, focus total customer satisfaction.
* Guiding and Supervision of customers Implementation process.
Business Development
* Supporting incoming RFQ’s (MEC internal & Agents).
* Support the sales team proactively with pricing (when requested) and sales leads (old customer database, consignees for routed business, etc.).
* Develop and drive consolidation products (Import/Export).
* Attend business reviews, customs visit with the sales team or management when required. Ensure proper reporting and statistics for business reviews.
As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry