Salary: £27,000 - 31,000 per year Requirements: Experience in ICT operational or EUD support roles Strong Windows 10, desktop, laptop and mobile device support experience Excellent troubleshooting and diagnostic skills Customer-focused approach with strong communication skills Ability to work across multiple locations Full UK driving licence ITIL v3 or ITIL v4 certification (desirable) Experience using ServiceNow (desirable) Responsibilities: Provide 2nd line end user device support Resolve incidents, requests and problems within agreed SLAs Support Windows 10 devices, laptops, desktops and smartphones Identify trends and recurring issues, escalating where required Support moves, projects, events and technology refresh activity Maintain and update documentation and knowledge articles Follow asset management and ICT governance processes Identify and suggest service improvements Technologies: ICT Support ITIL Mobile ServiceNow Windows More: We are looking for an experienced End User Device Engineer to join our team in Kidlington. In this role, you will support a busy ICT environment by delivering high-quality end user support and ensuring services are maintained in line with agreed SLAs and KPIs. You will provide hands-on support across end user devices, working closely with ICT teams, business users, and third-party suppliers to minimize disruption and maintain a strong user experience. This contract position offers a competitive rate of up to £250 per day Umbrella until the end of March 2026, with the possibility of extension. last updated 4 week of 2026