Customer Experience Senior Advisor (Complaints)
Location: Teddington with flexibility
The Vacancy
Who we’re looking for
With a sharp focus on complaint resolution, you’ll lead in managing complex cases, resolving escalated issues, and supporting the wider complaints team. You’ll ensure all complaints are handled in line with our internal policies and the Housing Ombudsman’s Complaint Handling Code.
You’ll leverage your knowledge of our systems and services to identify the best ways to assist our customers. Using your influencing skills, you’ll collaborate across teams and drive innovative solutions to resolve issues promptly, ensuring customers never have to repeat their concerns.
We seek someone experienced in resolving customer complaints or complex cases, with a strong understanding of social housing regulations and legislation. You’ll role model our behaviors, take accountability for excellent customer service, support team performance, and continuously seek improvements in service quality and brand reflection.
Our Values
* We know our stuff
* We make it happen
Find out more about our values here.
If this resonates with you, click ‘apply now’.
Closing date for applications: 3 November
About Us
Who we are
We’re RHP, dedicated to providing safe, secure, affordable homes and opening doors to opportunities. We own and manage around 10,000 homes for social rent and shared ownership, with plans to expand in the coming years.
Founded in 2000, we serve the boroughs of Richmond, Hounslow, Kingston, Ealing, and Hillingdon. Our mission is to deliver excellent service and be recognized as one of the UK’s top service providers and employers.
We’ve received numerous awards, including Investors in People Platinum, top ten in the Great Place to Work list, and Family Friendly Employer of the Year.
Our Culture
We value diversity and strive to create an inclusive environment where everyone feels valued, respected, and free to be themselves.
Perks of the Job
Our flexible benefits package, Life Matters, offers choices to support your well-being and work-life balance, ensuring you can thrive both at work and outside of it.
Meet Carol, Fola, John, and Emily, who share their journeys and growth within RHP, exemplifying our supportive community and opportunities for development.
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