Job Description
Our client is large national service organisation and have their own own fleet of HGV Vehicles and workshop. Due to expansion they are looking for a HGV Workshop Control Manager (Monday - Friday 8 - 5) to manage their in house technicians within the service department. There is large team of over 20 employees working shifts through a 24 hr period 7 days a week. You will play a key part in the efficient running of the operations. This role ensures that the daily workshop requirements are met. You will be closely managing the workload and staffs performance to the required standard. You must be able to communicate at all levels throughout the business and therefore come with excellent customer skills. Leading by example and building the team environment is crucial in this role
This is a fantastic opportunity for candidates with experience in a similar management role within HGV Servicing. However the client is willing to interview candidates s from a technician background who are ready to take on a management position. ARE YOU LOOKING FOR YOUR NEXT STEP IN YOUR CAREER!
Key Responsibilities
Operational Management
* Manage the planning, coordination, and control of daily workshop operations.
* Support the management of workflow to ensure service and repair work is completed to agreed timescales and quality standards.
* Monitor job progress
* Resolving operational issues t
* Support capacity planning and effective utilisation of labour and resources.
* Working closely with the management teams
* Ensure all HGV service, maintenance, and repair work is scheduled effectively to maximise workshop productivity
* Responsible for supporting and promoting health and safety compliance within the service department in line with company and legal requirements.
* Escalate significant issues to hierarchy
* Responsible for all workshop technicians, apprentices and support staff
* Conduct performance reviews and support staff in achieving departmental objectives.
* Assist in managing staffing levels
* Resolving issues and advising managers of next steps to be taken and updating on work during the repair process
* Assist in monitoring departmental KPIs including productivity, efficiency, and quality
* Support compliance, meet standards and KPI’s
* Assist the management with audit performance reviews.
* Ensure administration is completed correctly and the effective use of management systems.
* Promote accurate job costing, documentation, and record keeping.
Hours of work : MONDAY - FRIDAY 8 - 5 Please note you will be required to take calls some evenings and weekends on occasions to ensure that any queries or concerns are dealt with as the Workshop is a 24 hour operation
Salary : Basis £45k + Excellent benefit package
Additional Benefits includes: 30 Days annual leave, Company Pension, Free Car Parking, Life insurance, Additional company benefits, Company training and development