2 Roles: Senior IT Support Officer & IT Support Officer
Glasgow
£30,000 - £40,000 approx.
Are you a technically skilled and highly organised IT professional with a passion for providing exceptional support services? We’re seeking a Senior IT Technical Support Officer and an IT Support Officer to join a desktop support team and ensure the smooth operation of end-user computing systems.
This is a fantastic opportunity to join a forward-thinking public sector organisation that values innovation, collaboration, and service excellence. If you have strong leadership skills, hands-on experience with desktop support in enterprise environments, and a deep understanding of IT security best practices, we’d love to hear from you.
🔧 What you’ll be doing:
* Managing deployment, configuration, and maintenance of desktop systems (Windows 10/11) and applications (Microsoft 365 suite).
* Ensuring endpoint devices are secure, patched, and compliant with internal policies and industry standards.
* Maintaining accurate hardware/software asset inventories and overseeing procurement and warranty support.
* Troubleshooting hardware, software, and peripheral issues, including root cause analysis and preventive actions.
* Using tools such as Microsoft Intune, SCCM, or MDT for desktop management and automated deployment.
* Documenting configurations, procedures, and best practices, and delivering training to staff as required.
✅ What we’re looking for:
* Demonstrable experience in desktop support, deployment, and imaging in large enterprise environments.
* Proven ability to lead and motivate IT support staff in a fast-paced setting (Senior role).
* Proficiency in Windows operating systems and Microsoft Office 365 applications.
* Hands-on experience with desktop management tools (e.g., Intune, SCCM).
* Familiarity with virtual desktop platforms (e.g., RDS, VMware Horizon, Citrix).
* Strong understanding of desktop security controls and patching best practices.
* Knowledge of ITIL service management principles and IT compliance frameworks.
* Full UK driving licence required.