Our client is a celebrity-studded medical aesthetic clinic, renowned for delivering the highest standards of care, privacy and discretion. The client base includes high-net-worth individuals and public figures who expect an exceptional, personalised experience from the moment they arrive until they leave.
Role Overview
As the Medical Aesthetic Concierge, you will deliver five-star hospitality and seamless client care for one client at a time. You will be the first and last point of contact, guiding clients through their entire clinic journey—from warm welcome and consultation-form support to refreshments and post-treatment send-off. This role demands immaculate presentation, impeccable discretion and a passion for creating a truly bespoke experience.
Key Responsibilities
* Client Welcome & Reception
* Warmly greet each client on arrival and escort them to the consultation/treatment room
* Offer beverages and light refreshments in accordance with clinic standards
* Consultation Administration
* Ensure consultation forms are fully and accurately completed
* Assist clients in understanding and filling out paperwork
* Throughout the Client Journey
* Anticipate and respond to client needs—comfort, timing, privacy
* Liaise discreetly with practitioners to maintain the smooth flow of appointments
* Provide tailored aftercare instructions and follow-up scheduling support
Hospitality & Environment
* Maintain an immaculately presented reception and waiting area
* Uphold the highest standards of cleanliness, presentation and clinic etiquette
* Relationship Building
* Develop immediate rapport with HNW and celebrity clients
* Ensure every interaction feels personal, professional and exceptional
* Person Specification
Experience & Background
* Experience within beauty or aesthetics
* Proven track record of working with high-net-worth or celebrity clientele
Presentation & Demeanor
* Impeccably groomed, poised and confident
* Discreet, respectful and emotionally intelligent
Skills & Attributes
* Outstanding verbal communication and interpersonal skills
* Ability to build instant rapport and anticipate needs
* Highly organised, efficient and able to multitask with calm professionalism
* Strong attention to detail, especially in managing personal data and confidentiality
Package
* Salary: £32,000 per annum
* Hours: 37.5 hours per week, including two Saturdays per month (10:00 am – 18:30 pm)
* Holidays: 28 days (includes bank holidays)
If you have a Beauty or Aesthetics background and would like to be hands-off, not doing treatments, this might be for you.