Senior Customer Success Manager at AI MarTech SaaS
This is a fantastic opportunity to represent an innovative AI SaaS Customer Analytics and Engagement product, working with a prestigious roster of global brands.
Company Overview
* AI Customer Orchestration & Marketing Automation SaaS
* $40m in VC funding
* Global offices and enterprise clients
* Excellent benefits and work-life balance
Role Responsibilities
* Develop and lead customer success strategies, establishing best practices
* Engage directly with enterprise clients through a high-touch approach focusing on retention and growth
* Assist clients in maximizing their data utilization
Desired Skills & Experience
* Experience in enterprise account management or customer success
* Strong commercial acumen with up-sell and cross-sell skills
* Background in marketing technology, customer data, or customer experience (CX)
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