Service Advisor – Richmond Motor Company (Portsmouth)
Location: Portsmouth
Job Type: Full Time | Competitive Salary | Training & Bonus Opportunities
Are you an excellent communicator with a passion for delivering outstanding customer service? Richmond Motor Company in Portsmouth is looking for a skilled and organised Service Advisor to be the vital link between our customers and workshop.
About the Role:
As a Service Advisor, you'll be the first point of contact for our aftersales customers. You'll handle bookings for repairs and maintenance, advise on recommended work, and ensure every customer receives a professional, friendly experience. This role requires someone who is confident, detail-oriented, and motivated to deliver both service excellence and results.
Key Responsibilities:
* Booking in customer vehicles for repairs, servicing, and routine maintenance
* Providing clear, honest communication throughout the service journey
* Identifying and explaining Red and Amber safety-related work, securing customer approval where appropriate
* Maintaining up-to-date knowledge of products, services, and safety requirements
* Delivering high levels of customer satisfaction through every interaction
* Coordinating effectively with technicians and the parts department
* Accurately updating records, processing invoices, and managing the service schedule
What We're Looking For:
* Previous experience in a Service Advisor or similar customer-facing automotive role
* Highly skilled communicator, both in person and over the phone
* Strong organisation skills and the ability to multitask in a fast-paced environment
* Confidence in selling safety-related work in a transparent and customer-focused manner
* A team player with a customer-first attitude and a keen eye for detail
What We Offer:
* Competitive salary and bonus package £40,000 OTE
* Full training and ongoing career development opportunities
* Supportive, team-oriented working culture
* Staff benefits, including discounts and incentives
* Opportunities for progression within a growing and respected dealer group
If you're ready to bring your energy, expertise, and customer care to one of the South's leading motor groups, we want to hear from you
Apply now and become a valued part of the Richmond Motor Company family.
Job Types: Full-time, Permanent
Pay: Up to £40,000.00 per year
Benefits:
* Company events
* Company pension
* Discounted or free food
* Employee discount
* Health & wellbeing programme
* Store discount
Work Location: In person