About us
Ashley Centre Surgery is a GP practice located in the heart of Epsom town centre. We are a well-led and friendly team of medical professionals who strive to service our patients healthcare needs to the best of our abilities.
Job Overview
We are seeking a dedicated and professional GP Receptionist to join our supportive and effective team. The ideal candidate will be the first point of contact for patients, providing exceptional customer service while managing administrative tasks efficiently. This role is crucial in ensuring a smooth operation within the GP Surgery and enhancing patient experience.
There is flexibility for the role to be full or part-time working either 21, 28 or 35 hours (3,4 or 5 days) per week. Shifts are 7 hours per day worked between 7:00 and 18:30 to an agreed work pattern. Team members are expected to be flexible, within reason, to provide cover to the team as needed. Overtime is paid for additional hours worked.
Please indicate via your application whether you are applying for a full or part time role.
Responsibilities
* Greet patients warmly upon arrival and assist them with check-in procedures.
* Manage appointment scheduling, confirmations, and cancellations effectively.
* Handle incoming calls, directing inquiries to the appropriate staff members as needed.
* Maintain accurate patient records and ensure all information is up-to-date.
* Process patient forms and insurance information with attention to detail.
* Coordinate communication between patients and healthcare providers to facilitate care.
* Assist with billing inquiries and provide necessary documentation for claims processing.
* Keep the reception area tidy and organised, creating a welcoming environment for patients.
Skills
* Strong administrative skills with proficiency in Microsoft Office software.
* Previous experience with using clinical systems including Emis, Docman, Accurx and TeamNet an advantage, but not essential as full training will be provided.
* Excellent communication skills, both verbal and written, to interact effectively with patients and staff.
* Ability to multitask in a fast-paced environment while maintaining attention to detail.
* Strong organisational skills to manage appointments and patient records efficiently.
* A calm, patient and compassionate approach towards patient care, demonstrating empathy and professionalism at all times.
If you are passionate about providing excellent service in a medical setting and possess the necessary skills, we encourage you to apply to join us as a Medical Receptionist.
Job Types: Full-time, Part-time, Permanent
Pay: From £12.21 per hour
Expected hours: 21 – 35 per week
Benefits:
* Company pension
* Employee discount
* Health & wellbeing programme
Application question(s):
* Please confirm whether you are applying for a full time (35 hours/5 days) or part time (21 hours/3 days or 28 hours/4 days) position?
Work Location: In person