Service Coordinator (Engineering)
While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required.
£26,000 + 24 days holiday + Flexitime + benefits
Exeter
Are you an experienced engineering service coordinator looking to further your career with a well-established company supplying to clients globally?
Are you looking to work for a company that offers excellent benefits, work-life balance and the opportunity to train, develop and further your career?
On offer is a Service Coordinator role where you will manage the efficient route planning of up to five company-employed engineers for the timely and efficient completion of warranty and charge visits.
This role requires you to develop a rapport with the engineering team and build relationships with the immediate team, internal departments and customers.
The role:
* Receive telephone calls from customers, dealers and engineers, ensuring all calls are dealt with promptly and in a friendly and professional manner.
* Log customer issues onto the Customer Relationship Management (CRM) system, detailing all communication to the customers
* Respond to email enquiries from customers, ensuring they are dealt with in a timely and professional manner
* Assist in planning efficient routes for the company's employed engineers, informing relevant other departments within group of the calls to be attended on a weekly basis
The person:
* Previous experience dealing with field-based engineering teams
* Excellent communication and organisation skills
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.
Keywords: Engineering Coordinator, Service Coordinator, Warranty Advisor, Service Advisor, Warrant & Service Advisor, Customer Services Advisor, Customer Services, Customer administration, Client Advisor
Reference: BBBH24642C
We are an equal opportunity employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The remuneration offered will be dependent on the extent of your experience, qualifications, and skill set.
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