About the Role
Are you passionate about Engineering? Looking for a new challenge? Do you have experience as Level 5 Multi Skilled Technical Support Engineer?
As an inclusive, forward-thinking business, we take pride in our approach to investing in our people across Avara Foods and are looking for a highly competent and motivated Engineer to join our Engineering Team, based at our Telford site.
The role is a combination of factory-based and office-based so you’ll be working in a fast-paced, dynamic FMCG factory environment which is noisy and refrigerated in some areas, manufacturing short shelf life products where hygiene standards are critical. As a Level 5 Multi Skilled Technical Support Engineer you’ll be working 4 on 4 off Days, 06:00 to 18:30.
What will you be doing as Level 5 Multi Skilled Technical Support Engineer at Avara?
As a Level 5 Multi Skilled Technical Support Engineer, you will provide expert-level technical support, including advanced electrical fault diagnosis, engineering backup, and continuous improvement of on-site automation and electrical systems. You will also support system development and ensure compliance within control systems.
What will your key responsibilities as a Level 5 Multi Skilled Technical Support Engineer include?
* Creating and interpreting electrical schematics using WSCAD or equivalent tool.
* Diagnosing and resolving faults in LV DC/AC systems and control components.
* Troubleshooting machine safety systems (PILZ, Siemens, AB) in line with EN ISO standards.
* Identifying and resolving PLC faults (Siemens TIA Portal) and supporting other PLC platforms.
* Configuring and commissioning VSDs to ensure motor uptime.
* Repairing control panels, sensors, actuators, and I/O systems.
* Collaborating on root cause analysis, system upgrades, and SCADA/HMI integrations.
* Mentoring junior engineers and apprentices in best practices and safety.
* Monitoring SCADA/ systems and events logs to detect and address early signs of system faults.
* Coordinating OEM updates, firmware patches, and lifecycle upgrades with minimal operational impact.
* Managing preventative maintenance for PLCs, HMIs, and networking infrastructure and control devices.
* Supporting electrical and automation interfaces across mechanical/pneumatic/hydraulic systems.
* Developing condition-based and data-driven predictive maintenance strategies.
* Ensuring all work is documented per CMMS and version control standards.
* Configuring and maintaining industrial networks (Ethernet, Modbus, VLANs).
* Troubleshooting IT/OT infrastructure and supporting systems integration.
* Maintaining accurate technical documentation and backups.
* Ensuring compliance with relevant industrial and cyber security standards (IEC 62443, NIS2, GAMP).
* Supporting automation project rollout, including FAT/UAT testing, and commissioning.
* Training operators, technicians, and engineers in system use and troubleshooting.
* Leading improvements in system reliability, performance, and fault prevention.
What you’ll need to be successful
* HNC/HND or higher in Electrical, Industrial Electrical Control, or Automation Systems.
* Siemens TIA Portal programming certification or equivalent experience.
* Hands-on experience in a fast-paced FMCG or manufacturing environment.
* Flexibility to work varied hours, including occasional night shift support, to meet site demands.
* BS7671 17th or 18th Edition (desirable).
* Machine safety and risk assessment training (e.g., Pilz CMSE).
* Strong hands-on experience with both hardware and software in automation systems.
* Familiarity with pneumatics, hydraulics, and refrigeration systems (e.g., ammonia, glycol).
* IOSH or equivalent health & safety qualification.
* A proactive, problem-solving mindset with strong attention to detail.
* Demonstrated leadership, initiative, and personal accountability.
* Strong interpersonal and communication skills; confident team collaborator.
* Ability to mentor Maintenance Engineers and Apprentices.
* Self-motivated and able to manage multiple tasks in a fast-paced environment.
The benefits of working for Avara Foods
As a Level 5 Multi Skilled Technical Support Engineer you will enjoy a secure, supportive and progressive working environment, where your contribution and achievements will be recognised and rewarded.
We offer comprehensive training as well as continuous development as you build your long-term career with us. You can also look forward to benefits that amongst other things, include the following:
* £41,829.91 to £45,520.91 per annum
* Additional £4000 shift allowance per annum
* 31 days holiday allowance
* Secure contract with long term career development opportunities
* Straight forward pension contribution of 4%
* Life assurance
* Subsidised staff canteen serving hot food
* Staff sales at hugely discounted prices
* Cycle to work scheme
* Salaried Advance Finance
* Salary Sacrifice Car Scheme
* Access to our Employee Benefit Scheme, which includes unlimited remote GP appointments and unlimited mental health sessions, physiotherapy sessions, medical second opinion consultation, and other discounts and perks
*Ts & Cs apply
What happens after you apply for this role?
After you’ve applied, you’ll be contacted in due course by a Resourcing Officer at our Telford site, to discuss your application and CV further. There’ll also be a chance for you to ask us any questions you may have about the role.
If you’re ready to work in a dynamic environment alongside talented people who take pride in delivering great results, apply today!
We are committed to being an equal opportunities employer.
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