Swindon, Northampton, Wakefield, Sheffield, Dunfermline
What you’ll be doing
As a Team Manager within Retail Risk Profiling, you will lead and develop a team of Economic Crime Investigators and Senior Economic Crime Investigators, driving high‑quality financial crime investigations across Nationwide’s customer base. You’ll provide day‑to‑day leadership through coaching, mentoring and continuous development, creating an environment where individuals feel supported, motivated and empowered to perform at their best while contributing to a shared purpose.
You’ll be responsible for delivering strong operational performance, using clear goal setting, meaningful feedback and recognition to inspire results. With oversight of resource planning, Management Information (MI), attendance, quality and SLA adherence, you’ll ensure your team consistently meets expectations. Confident in making independent, risk‑based decisions, you’ll also provide accurate governance reporting, manage regulatory risk effectively and continuously enhance processes to improve efficiency and strengthen economic crime controls in a fast‑paced environment.
This 12‑month secondment offers a chance to broaden your leadership experience while building a high‑performing, curious team culture and making a meaningful impact.
About you
You will be an experienced people leader with the confidence, resilience and drive to lead an expert operational team, bringing a strong blend of leadership capability and financial crime expertise.
* Proven team management experience, with a strong track record in performance management, coaching and developing individuals to achieve and exceed expectations in a demanding environment.
* Experience within a Financial Crime setting, with a solid understanding of how financial crime operations function, alongside up‑to‑date knowledge of legislation, regulatory requirements and industry best practice.
* Strong operational management capability, including oversight of SLAs, MI, quality, attendance and overall delivery, with the ability to interpret complex financial or legal information and translate it into clear, accurate and timely management insights.
* Excellent root‑cause analysis skills, enabling you to identify underlying drivers of issues, apply structured thinking and implement effective, sustainable solutions that enhance performance and mitigate risk.
Benefits
* Access to private medical insurance
* A highly competitive pension to help you build a strong foundation for retirement
* Access to an annual performance‑related bonus
* Training and development to help you progress your career
* A great selection of additional benefits through our salary‑sacrifice scheme
* Life assurance to provide peace of mind for you and your loved ones in the event of your death
* Wellhub – access to a range of free and paid options for health and wellness
* Up to 2 days of paid volunteering a year
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