Automotive Customer Service Advisor Required in Milford, Surrey
1. Pay: Up to £32,000 Basic DOE
2. Hours: 8.30 - 5.30pm Monday - Friday only!
3. Service Advisor Job Opportunity - Trainees welcome to apply
Are you passionate about cars and possess exceptional communication and customer service skills? Do you have a keen interest in the automotive industry and aspire to be a part of a dynamic team? If so, we have the perfect opportunity for you at a Car Garage in Farncombe, Surrey.
As a Automotive Industry based Customer Service Advisor, you will be the face of our company, providing excellent customer service and support to clients in the automotive service sector. This is an entry-level position ideal for individuals with a customer service background and a genuine enthusiasm for cars or willingness to learn. Comprehensive training will be provided to help you develop the necessary skills to excel in this position.
Key Responsibilities:
4. Greet customers and assist with inquiries in a professional and friendly manner.
5. Schedule service appointments and communicate effectively with clients regarding their vehicle needs.
6. Liaise between customers and the service department to ensure smooth and efficient operations.
7. Provide accurate information about services, pricing, and timelines.
8. Upsell additional services based on customer needs and manufacturer recommendations.
9. Handle customer concerns and complaints with empathy and a solution-oriented approach.
10. Maintain detailed records of customer interactions and service transactions.
Requirements for this Service Advisor position:
11. Strong communication and interpersonal skills.
12. Enthusiasm for the automotive industry and a basic understanding of vehicle maintenance.
13. Excellent organisational abilities and attention to detail.
14. Ability to work in a fast-paced environment and multitask effectively.
15. Willingness to learn and adapt to new processes.
Benefits:
16. Competitive salary with opportunity to earn bonus for delivering good customer service and upselling additional work required on their cars.
17. Health insurance
18. Employee discounts on MOT's, Car purchases, mechanical repairs
19. 20 Days holiday + bank holidays
If this Customer Service Advisor job opportunity sounds like it would suit you, or you’d like to hear more about this position or similar ones in Surrey, please do not hesitate to get in touch with Darwin Manship. He helps people find new Automotive jobs.
At Perfect Placement we specialise in Jobs within the Automotive Field, we can help you with your Career search for Motor Trade Jobs as we have over 1,800 live Automotive Vacancies across the whole of the UK ranging from Vehicle Technician Jobs to Service Manager Jobs.