Your new companyThis is an exciting opportunity to join a respected organisation that investigates complaints, systemic issues, and councillor conduct, making a positive difference to people and public services in Northern Ireland.Your new roleAs an Investigating Officer, you will work within a specialist teamYou will:Investigate complaints and systemic issues impartially and in line with legislationAnalyse large volumes of sensitive information and prepare detailed reportsCommunicate effectively with service users, public bodies, and stakeholdersManage a complex caseload, meeting deadlines and performance targetsMake evidence-based recommendations to improve public servicesThis is a challenging and rewarding role where your work will directly influence service standards and outcomes for the public.What you'll need to succeedEducated to degree level (or equivalent) AND a minimum of 2 years' relevant work experience in collecting and analysing information to arrive at evidence based, written conclusionsORA minimum of 4 years' relevant work experience in collecting and analysing information to arrive at evidence based, written conclusions.ANDStrong analytical skills and the ability to use sound and balanced judgement to support well-reasoned and appropriate decisionsIdentifying and interpreting relevant legislation, codes and guidance, regulation or procedural requirementsExcellent written communication skills with the ability to present and analyse evidence, and effectively communicate findings through letters and reports.Excellent organisational and planning skills including the ability to manage a significant and complex caseload and meet tight timescalesStrong interpersonal skills including the ability to deal with robust challenge whilst showing appropriate empathyExperience of carrying out challenging interviews to gather informationWhat you'll get in returnHybrid working opportunitiesImmediate startBelfast City Centre office£20.72 per hourRole to September with possible extension What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be Skills:Investigations Communication StakeholdersBenefits:£20.72 per hourWHJS1_NI