The Brand
A leading British fashion house known for its bold creativity, modern luxury, and inclusive spirit. Rooted in London style and global appeal, the brand celebrates individuality through distinctive design and meaningful storytelling. With a strong commitment to innovation, craftsmanship, and purpose, it continues to redefine what modern fashion means — inspiring confidence, self-expression, and connection.
The Role
As CRM Manager, you’ll shape how the brand connects with customers across the full lifecycle. You’ll lead strategy and execution across email, loyalty, and retention, using data and creativity to design impactful, personalised campaigns. Collaborating closely with digital, insight, and creative teams, you’ll bring customer stories to life — driving engagement, loyalty, and commercial growth. This role offers the chance to combine analytical thinking with brand storytelling in a fast-paced, fashion-forward environment where fresh ideas are celebrated.
The Person
You’re a customer-first marketer with a passion for CRM, insight, and innovation. You understand how to turn data into meaningful relationships and have experience managing multi-channel CRM activity that delivers measurable results. You’re confident with segmentation, automation, and campaign testing, and equally comfortable thinking creatively about how to connect emotionally with customers. Energetic, collaborative, and naturally curious, you thrive where fashion meets technology — and where customer experience is at the heart of everything you do.