Premium Dining Assistant Manager
Department: Buffets
Employment Type: Permanent - Full Time
Location: Minehead
Description
To support the day-to-day management of a high-volume resort food court in the premium dining section, ensuring safe, efficient and high-quality service across multiple outlets.
The premium Dining Assistant Manager helps lead teams, maintain standards, control costs and deliver a positive guest dining experience in line with brand and operational expectations
KPIs
* Guest satisfaction scores
* Service speed and efficiency
* Food safety audit results
* Labour cost vs budget
* Team retention and engagement
* Stock and waste control
* Cleanliness and presentation standards
General Duties & Key Accountabilities
Operational Management
* Support daily operation of the food court and all outlets within it.
* Ensure service areas are fully prepared and staffed for trading periods.
* Monitor service flow and step in to resolve operational issues.
* Maintain high standards of cleanliness, presentation and food safety.
* Support peak service periods and high guest volumes.
* Assist with queue management and guest flow to enhance experience.
* Coordinate with kitchen and outlet teams to ensure smooth service.
Team Leadership
* Supervise and support supervisors and team members on shift.
* Lead shift briefings and ensure clear communication.
* Support rota planning aligned to demand and budget.
* Coach team members to deliver excellent service and efficiency.
* Support recruitment, onboarding and training.
* Address day-to-day people issues and elevate where appropriate.
* Promote a positive, inclusive and safety-first culture.
Guest Experience
* Ensure a welcoming and efficient service for all guests.
* Handle guest queries and complaints professionally.
* Support improvements based on guest feedback.
* Maintain accessible and family-friendly service standards.
* Be visible and proactive on the floor during service.
Financial & Stock Control
* Support labour cost control and efficient staffing.
* Assist with stock ordering, control and rotation.
* Monitor waste and support cost-saving initiatives.
* Ensure accurate cash handling and compliance.
* Support delivery of promotions and upselling opportunities.
Health, Safety & Compliance
* Ensure compliance with food safety and hygiene standards.
* Support allergen and dietary requirement processes.
* Ensure safe systems of work are followed.
* Support audits and inspections.
* Maintain accurate records and checks.
* Ensure all team members hold required training and certifications.
Collaboration
* Work closely with other F&B venues, kitchens and operations teams.
* Support resort-wide events and peak periods.
* Liaise with cleaning, maintenance and supply teams.
* Deputise for the Food Court Manager when required.
Key Knowledge/Experience & Qualification Requirements
Essential
* Experience in a high-volume food service environment
* Supervisory or team leadership experience
* Strong organisational and communication skills
* Understanding of food safety and hygiene standards
* Ability to work in a fast-paced environment
* Good problem-solving skills
* Flexible to work shifts including evenings and weekends
Desirable
* Experience in holiday parks or resorts
* Food safety qualification (Level 2/3)
* Personal licence (where applicable)
* Experience managing rotas and staffing levels
* Cash handling and stock control experience
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