Job Title: Parks & Leisure Customer & Administration Officer Location: Antrim Salary: £15.31 per hour Working Hours: 37 hours & 18 hours per week (rota basis) Working Pattern: Shift rota across: • Monday–Thursday: 8:00am – 8:00pm • Friday: 8:00am – 6:00pm • Saturday–Sunday: 10:00am – 4:00pm • One weekend in four required Duration: Temporary (up to 3 months) About the Role: On behalf of our client, Apple Recruitment Services are delighted to be recruiting Parks & Leisure Customer & Administration Officers to support a busy leisure service. This is a varied and customer-focused role, supporting the administration of memberships, bookings, and leisure services, while acting as a key point of contact for customer enquiries. The successful candidates will play an important role in ensuring the smooth and efficient delivery of parks and leisure services. Key Responsibilities: • Manage and process leisure membership enquiries, applications, amendments, and cancellations • Act as first point of contact for customer queries via phone, email, and live chat • Support membership retention activities including follow-up calls and feedback collection • Administer bookings for facilities including pitches, sports halls, events, and classes • Use and maintain leisure management systems and payment platforms • Liaise with internal teams, external organisations, and customers to coordinate bookings and events • Maintain accurate records and provide administrative support including reports, meeting coordination, and documentation • Assist with financial processes including invoicing, refunds, and liaison with finance teams • Support customer relationship management and ensure high standards of service delivery • Assist in promotional activities and outreach events where required • Ensure complaints and service requests are managed effectively and resolved promptly • Contribute to continuous improvement and service delivery targets Essential Criteria: • Minimum of 5 GCSEs (or equivalent) including English and Maths OR • At least 2 years’ relevant experience in lieu of formal qualifications • Minimum of 1 year’s experience in a customer-focused environment • Minimum of 1 year’s administrative experience, including record keeping and filing • Competent in Microsoft Office applications (Word, Excel, Outlook) Desirable Criteria: • Experience using booking systems, tills, or EPOS systems Key Skills & Abilities: • Strong communication and customer service skills • Ability to prioritise and manage workload effectively • Problem-solving mindset with a proactive approach • Ability to build relationships and work collaboratively • Strong attention to detail and organisational skills Other Requirements: • Full driving licence or access to transport • Flexibility to work shifts, including evenings and weekends • Willingness to work across different locations if required Additional Information: • 30-minute lunch break • Access to on-site parking • 23 days annual leave 11 public holidays (pro rata) How to Apply: If you wish to apply or would like more information, please email your CV in Microsoft Word format to Julie at julie.skelly@applerecruitment.com Applicants must ensure their CV is accurate and up to date, including full employment history, academic achievements, and contact details. Only applicants meeting the essential criteria will be considered. Apple Recruitment Services is acting as an Employment Business in relation to this vacancy. Apple Recruitment Services is an Equal Opportunities Employer.