The Company
Our client is a well-established organisation, supporting learners as they progress through their training journey. They are dedicated to delivering high-quality education, outstanding customer service, and a supportive learning environment. Working closely with their partner training network, they help their students achieve their goals while maintaining a friendly, student-centred culture.
The Role
On behalf of our client, we are seeking a Customer Operations Administrator to support the student journey across the training business. Reporting to the Commercial Director, you will provide high-quality customer service, advise prospective students on course options, and ensure accurate administration of orders and records.
This is a varied role covering customer support, order processing, CRM data management, and marketing assistance. You will play an important part in the smooth day-to-day operation of the training programmes.
Responsibilities
1. Provide clear, accurate guidance to prospective and current students throughout their training journey.
2. Support student-related administration, maintaining up-to-date records and handling enquiries promptly.