Document Controller / Case Management Administrator
Glasgow
Monday - Friday, 8:30am - 4:30pm or 9:00am - 5:00pm
£30,000 - £35,000 (depending on experience)
Role Overview:
We are looking for an experienced and detail-oriented Document Controller / Case Management Administrator to support the preparation and formatting of HR documentation for publication in our knowledge base system.
The focus of this role is on formatting, structuring, and quality-checking documents to ensure they meet defined templates, style guidelines, and system requirements prior to upload.
The position requires strong technical proficiency, autonomy, speed, and a consistently high standard of quality, particularly when handling large volumes of documentation.
Key Responsibilities:
Format HR policies, and process documents according to established guidelines and formatting standards
Ensure consistency in layout, headings, styles, tables, hyperlinks, and overall document structure
Conduct detailed quality checks prior to and after publication
Prepare documentation for upload into the knowledge base platform, ensuring formatting and technical compatibility
Manage high-volume document formatting within defined timelines
Identify and flag inconsistencies against established guidelines
Support bulk updates and ongoing documentation maintenance
The ideal candidate will have:
3-5 years of experience in documentation management, content formatting, knowledge management support, or similar roles
Advanced proficiency in Microsoft Word (styles, templates, document structuring, formatting automation)
Strong proficiency with Microsoft Office and digital systems; experience with knowledge base platforms is a plus
Proven ability to work independently in fast-paced, high-volume environments
Exceptional attention to detail and strong quality control mindset
Structured, organised, and able to meet deadlines
If you are highly organised, technically strong, and take pride in delivering accurate, high-quality documentation at pace, we would welcome your application.
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age