K&K Social Resources & Development GmbH is an international recruiting agency that has been providing technical resources in the European region since 1993. Job Role: Director of Operations
Employment Type: Permanent Role
Utilize strategic agility to identify and solve problems for specific client business or brand issues.
Implement strategic branding and practice-specific resources into team.
Identify, execute and convert client business opportunities.
Perform project based on client requirements and gain client confidence.
Educate clients and influence to sell strategic and creative solutions.
Attain positive reviews from clients on quarterly client satisfaction survey (ACSAT)
Assist project managers to direct complex large scale client engagements.
Responsible direct line of sight to the end to end delivery requirements for the client – includes delivery of onshore and offshore operations
contact centre, client finance area, actuarial and IQA etc.
People Management for onshore and indirect management for offshore e.g. morale, motivations, incentives etc.
Deliver on the continuous improvement and transformation programme Year on Year basis the goals set by the business annually/3year/5 year plan
Develop and build expertise on the Insurance domain developing a vision for the future on service and propositions for the Insurance business
Monitor and manage account profitability above margin targets.
Develop and attain accurate quarterly and annual revenue forecasts for every account.
Present weekly/monthly/quarterly/annual performance report.
Note: Applicants for employment in the United Kingdom should possess work authorization which does not require sponsorship by the employer for a visa.