The Vacancy
Job Title: Technical Bureau Nightshift Operator
Location: Glasgow Head Office
Salary: £28,794.35 per annum
Hours: 37.5 hours per week
(Wednesday, Thursday, Friday 7pm - 7am & every third Saturday 7pm - 7am)
This role does not require any previous experience as full training will be provided to successful candidates.
Job Purpose
The role of a Technical Bureau Operator involves remote monitoring of Refrigeration, HVAC, and Lighting systems in major retail stores across Britain. Responsibilities include responding to alarms, investigating logged faults, performing diagnostics, and resolving issues remotely where possible. You will support in-store teams by logging jobs for field engineers or providing technical assistance, acting as a crucial link for field engineering teams.
Principal Accountabilities
* Triage Refrigeration alarms with a focus on response times and service quality
* Resolve store logged issues through remote diagnostics to minimize engineer dispatches
* Collaborate with Bureau Management and Specialists to ensure efficient operations
* Identify root causes of faults and communicate findings to engineering teams
* Respond promptly and professionally to support requests from Field Operations via phone or email
* Identify and escalate equipment issues not meeting specifications
* Maintain professionalism and foster good relationships with engineers, subcontractors, and store staff
* Attend training to stay updated with technical developments
* Ensure standards of quality are maintained across all tasks
* Follow any additional instructions from Bureau Management
Role Requirements
* Proficient in PC use and Microsoft Office applications
* Strong problem-solving skills, especially under pressure
* Ability to multitask across multiple software platforms
* Willingness to work overtime during peak periods like summer and Christmas
* Trustworthy with good communication skills and customer service experience
About City
Founded in 1985 by Willie and Susan Haughey, City Refrigeration Holdings aims to positively impact the facilities management industry through collaboration and transparency. From humble beginnings, it has grown into a global company with over 12,000 employees, offering diverse services across retail, residential, and commercial markets worldwide.
Our Benefits
* Pension Scheme
* Retail Discounts
* Cycle to Work Scheme
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