Summary
We're looking for a Welcome and Service Team Member! As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.
Salary: £17,225 per annum pro rata (based on full-time equivalent salary of £25,837.50)
Contract Duration: Permanent
Working Hours: 1300 hours per year. This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year.
Working Pattern: On average, you will work 25 hours per week. This will include regular weekend working and occasional evenings.
Provisional Interview Date: Thursday 25th June
For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.
Mae cyfieithiad Cymraeg yr hysbyseb hon ar gael yn yr atodiadau.
What it's like to work here
Dyffryn Gardens is a peaceful oasis on the outskirts of Cardiff, welcoming over 140,000 visitors a year, with year-round seasonal highlights across the 55 acre, Grade I listed gardens.
We’re a friendly team and ambitious too, with ongoing conservation projects, both indoors and out. Reporting to our Welcome Manager, you’ll be part of our Welcome team working at Dyffryn Gardens.
What you'll be doing
Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can.
You’ll have the chance to be involved in different aspects of the visitor experience, from key property events to social media promotion - no two days are the same. Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with enthusiasm for delivering great customer service.
You can view the full role profile for this role in the document attached. You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.
Who we're looking for
We'd love to hear from you if you're:
1. customer focused with an understanding of the importance of great service
2. a team player, but also can work on your own initiative
3. well organised and adaptable
4. willing to learn new skills
5. have a positive attitude
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
•Substantial pension scheme of up to 10% basic salary
•Free entry to National Trust places for you, a guest and your children (under 18)
•Rental deposit loan scheme
•Season ticket loan
•EV car lease scheme (for roles that meet the salary criteria)
•Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
•Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
•Flexible working whenever possible
•Employee assistance programme
•Free parking at most Trust places