Location
This role will initially be based in Bradford but will move to Leeds Valley Park in the summer of 2026. Hybrid working is available.
Work Type
Permanent. 37 hours per week, Monday – Friday between a working window of 8:00am-6:00pm. Employees may work outside standard hours to cover core hours and meet contractual hours.
Role Overview
Resilience & Response Manager – leading the 24/7 wastewater control room function, ensuring effective real‑time operational oversight, alarm management, pollution response coordination and regulatory reporting.
What We Do
We provide essential water and wastewater services to all corners of the Yorkshire region, protecting the environment, and ensuring safe drinking water and wastewater management 24/7, 365 days a year.
Responsibilities
* Lead the 24/7 wastewater control room operation, ensuring safe, efficient and compliant management of operational response, incidents and events.
* Manage and develop alarm handling teams through a team leader to triage, escalation and coordination of operational risks.
* Directly manage the Duty Operations Engineer team for immediate response, desktop support and reporting of pollution incidents.
* Support wider business RCAs when there is an alarm handling element.
* Drive continuous improvement in alarm governance, rationalisation and incident management processes.
* Develop strategies and capability to support future regulatory changes, environmental targets and performance commitments.
* Support the implementation and optimisation of digital tools, telemetry systems, automation and new platforms.
* Lead workforce planning, recruitment and succession development within Central Control.
* Ensure robust governance, assurance and audit readiness of control room activities.
* Work with teams to improve operational monitoring and identify opportunities to reduce risk.
* Act as senior representative for the Control Room as an escalation point in incident management and business continuity.
Qualifications & Skills
* Strong operational leadership experience within wastewater, utilities, process industries or critical operational environments.
* Experience managing 24/7 teams in high-volume alarm or incident environments.
* Knowledge of wastewater operations, pollution management, environmental compliance and regulatory frameworks.
* Strong decision‑making capability under pressure.
* Experience driving improvement via process optimisation or organisational change.
* Strong stakeholder engagement and communication skills across operational and senior leadership.
* Understanding of telemetry, SCADA and digital operational systems.
* Ability to lead cultural change and develop a high‑performing team.
Benefits
* Competitive salary from £59,000 per annum, depending on experience.
* Company car lease/allowance scheme (£500 per month / £6,000 per year). Option to join the EV Car Salary Sacrifice Scheme 6 months after joining.
* Annual incentive bonus up to 10% of annual salary, increasing to 15% in the 26/27 performance year.
* Private health care (self only).
* Attractive pension scheme (up to 12% company contribution).
* Life assurance cover of 4 times pensionable salary.
* 25 days annual leave plus bank holidays – plus an extra wellness day.
* Additional benefits such as health cash plan, critical illness insurance, dental insurance, life assurance flex and partner cover.
* Retail savings scheme, online GP service, cycle to work scheme, gym membership discounts and more.
EEO Statement
Kelda Group values equality, diversity and inclusion. We believe that everyone should be treated with respect. We welcome applications from all individuals, regardless of gender, marital status, parental status, sexual orientation, race, colour, ethnicity, disability, age, religion or belief and trade union membership.
Pre‑Employment Checks
Successful candidates will undergo pre‑employment checks, including a Basic Disclosure Check. Depending on the role, a Counter Terrorist Check or Security Check clearance may also be required. All roles are subject to a medical questionnaire and follow-up medicals as needed.
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